Support Board
Date/Time: Sun, 12 Jan 2025 09:47:58 +0000
Teletrader Data Feed. Best bid / Best ask
View Count: 1045
| [2017-01-26 12:34:54] |
| User10875 - Posts: 42 |
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Hello, I am using the TT data feed and have a suscription for Level 1 data for various exchanges. But unfortunately I am only getting the Last price but no Best bid / Best Ask data (Level 1 Info). I have contacted TT two times via their support to check with them but I haven´t received an answer(and I am talking about a couple of weeks...). Could you please check on your side. Thank you. Kind rgds Sh. |
| [2017-01-26 17:42:06] |
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Tell us the symbol this is happening with. And then we will need to test it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-27 19:17:09] |
| User10875 - Posts: 42 |
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Its happening with all the symbols I get. It´s not shown on the DOM nor on any study (i.e."Bid & Ask Prices") For instance BMW.STK.ETR. |
| [2017-01-27 19:31:20] |
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Go to the chart and select Window >> Current Quote Window. Do you see nonzero Bid and Ask prices there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-30 13:02:36] |
| User10875 - Posts: 42 |
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I am only seeing one nonzero Bid and Ask price. Either the Ask is zero OR the Bid. But no nonzero Bid and Ask prices at the same time.
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| [2017-01-31 03:18:54] |
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We are going to watch the symbol and have a look into it, when the exchange opens in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-31 08:38:07] |
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We see the problem. We are fixing it now. Just give us about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-31 08:51:55] |
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The problem is now resolved. Update Sierra Chart with Help >> Download Prerelease to install the latest prerelease. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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