Support Board
Date/Time: Sun, 12 Jan 2025 04:14:59 +0000
Renewal Charges Exchange Fees
View Count: 797
| [2017-01-24 00:25:53] |
| User565119 - Posts: 33 |
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Hi, I believe I will be charged for CME as well as "total package" exchange fees for the month of January. I am getting double charged by my own mistake. I do not want to do it again. I trade ES, and CL. So I only need CME and NYMEX data. How do I change things around without being double charged? Thank you, AG |
| [2017-01-24 04:58:57] |
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To confirm, you want the full CME Group with market depth data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-24 04:59:53] |
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We see that you have already deactivated CME with Market Depth for nonprofessional Trading accounts . It will not be renewed. So everything looks to be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-25 17:15:16] |
| User565119 - Posts: 33 |
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Yes but I want to switch to only CME and NYMEX next month to save $5, and I dont want to be charged for this month. Should I just wait until Feb 1?
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| [2017-01-25 17:47:34] |
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Deactivate the CME Group exchange on your account at this time. It will be active until the end of the month. On February 1 in US Central time, activate the exchanges that you require. It is too late to make any changes for this month. We cannot change that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-25 17:47:44
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