Support Board
Date/Time: Sat, 11 Jan 2025 22:42:51 +0000
Cant execute orders, problem with canceling the orders as well
View Count: 730
| [2017-01-09 15:50:26] |
| User476897 - Posts: 3 |
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Dear SC, Unfortunetly orders are not executed in SC platform, connection with Interactive Brokers - broker, works..and orders get throught to IB in API mode, but when market reaches my order, it is not executed and stays in SC as not executed. I cannot cancel the order with regular "Cancel" button, I have to do it with "X" in the order directly. Afterwards the order is cancelled in IB and latle also in SC. Please find attached a short video and information out of the SC about the problem as well. thank you Vlasto |
 2017-01-09 16_18_03-Sierra Chart 1505 NQ_Dytrades_wtr.cht I.jpg / V - Attached On 2017-01-09 15:46:58 UTC - Size: 869.42 KB - 272 views Private File |
| [2017-01-09 16:11:04] |
| User476897 - Posts: 3 |
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attached is also video, where you can see, that IB does not execute my orders.
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Attachment Deleted. |
| [2017-01-09 19:45:55] |
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First, you really should avoid using Interactive Brokers because it is not unusual to have these kinds of problems. Especially when trading futures you really should use a different broker. Have a look at using CTS or CQG instead: http://www.sierrachart.com/index.php?page=doc/Data.php Also, we do not accept videos: http://www.sierrachart.com/index.php?page=doc/PostingInformation.php#DoNotPostVideos We have a standard procedure in this case and it is documented here: http://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#SupportAssistedTradeActivityLogAnalysis However, at least one of the problems is based upon the Trade Service Log that you posted: "Restriction is specified in precautionary settings" Ask Interactive Brokers about that. They will help you. So you should start with them first. Technically this does not make sense and there must be some other explanation for what is happening: . I cannot cancel the order with regular "Cancel" button, I have to do it with "X" in the order directly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-10 10:33:09
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| [2017-01-10 10:24:25] |
| User476897 - Posts: 3 |
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I have solved it with IB. Thanx
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