Support Board
Date/Time: Sat, 11 Jan 2025 22:01:31 +0000
Historical download not populating
View Count: 1161
| [2017-01-06 14:55:21] |
| User713273 - Posts: 409 |
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Before I start trading I open multiple charts containing option symbols. Recently I have found the charts are not populating. This has just recently started happening in the new year. Using IB symbol formats. |
| [2017-01-06 17:37:30] |
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Restart Sierra Chart, and open only one options chart, connect to the data feed, wait a couple of minutes, and post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Once again only open one chart and no others. We do not want to be bombarded by information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-06 17:38:01
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| [2017-01-09 15:33:09] |
| User713273 - Posts: 409 |
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Opened cached Intraday file: C:\SierraChart\Data\AMZN.scid | 2017-01-09 07:30:32 Opened cached Intraday file: C:\SierraChart\Data\TSLA.scid | 2017-01-09 07:30:32 Software version: 1460 | 2017-01-09 07:30:32 Uses New Spreadsheets | 2017-01-09 07:30:32 Usage end date: 2017-01-19 | 2017-01-09 07:30:32 Enabled for: Advanced Features. | 2017-01-09 07:30:32 Enabled for: Advanced Features 2. | 2017-01-09 07:30:32 Enabled for: Sierra Chart Historical Data Service. | 2017-01-09 07:30:32 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-09 07:30:32 Current selected Data/Trading service: Interactive Brokers | 2017-01-09 07:30:32 Chart Update Interval: 999 | 2017-01-09 07:30:32 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-01-09 07:30:32 2017-01-09 07:30:32 Local computer time | 2017-01-09 07:30:32 2017-01-09 15:30:32 Local computer time in UTC | 2017-01-09 07:30:32 2017-01-09 07:30:32 Local computer time in SC Time Zone | 2017-01-09 07:30:32 2017-01-09 15:30:11 Server time in UTC | 2017-01-09 07:30:32 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-01-09 07:30:32 Program path: C:\SierraChart\ | 2017-01-09 07:30:32 Data Files path: C:\SierraChart\Data\ | 2017-01-09 07:30:32 OS Version Number: 6.2 | 2017-01-09 07:30:32 Locale Setting: C | 2017-01-09 07:30:32 Interactive Brokers | Using primary service for historical data for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:18 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Reloading chart. | 2017-01-09 07:31:18 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-OPT-20170113-795-C-SMART-100-USD.dly | 2017-01-09 07:31:18 Interactive Brokers | Using primary service for historical data for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:19 Interactive Brokers | Starting real-time market data updates for: AMZN-OPT-20170113-795-C-SMART-100-USD. ID: 5 | 2017-01-09 07:31:19 Interactive Brokers | Subscribing to Symbol: AMZN, SecurityType: OPT, Expiration: 20170113, Exchange: SMART, Currency: USD, Multiplier: 100 | 2017-01-09 07:31:19 Interactive Brokers | Requesting security definition data for: AMZN-OPT-20170113-795-C-SMART-100-USD. ID: 5 | 2017-01-09 07:31:19 HD Request # 8 | Downloading Historical Daily chart data for AMZN-OPT-20170113-795-C-SMART-100-USD. Starting date: 1967-01-10. Service: ib | 2017-01-09 07:31:19 HD Request # 8 | Requesting 365 days of historical Daily data for AMZN-OPT-20170113-795-C-SMART-100-USD with end date 2017-01-09 | 2017-01-09 07:31:19 HD Request # 8 | Message from IB: Historical Market Data Service error message:No data of type EODChart is available for the exchange 'BEST' and the security type 'Option' and '1 y' and '1 day'. IB Error Code: 162. Request ID: 6. | 2017-01-09 07:31:19 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:19 HD Request # 8 | Daily download COMPLETE for AMZN-OPT-20170113-795-C-SMART-100-USD. Completion time: 0s. Unique request ID: 5 | 2017-01-09 07:31:19 Removed historical data download ID 5 | 2017-01-09 07:31:19 Message from IB: Requested market data is not subscribed.Error&BEST/OPT/Top&BEST/OPT/Top. IB Error Code: 354. Request ID: 5. Symbol: AMZN-OPT-20170113-795-C-SMART-100-USD. | 2017-01-09 07:31:19 Interactive Brokers | Using primary service for historical data for AMZN-OPT-20170113-795-C-SMART-100-USD | 2017-01-09 07:31:20 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Reloading chart. | 2017-01-09 07:31:20 AMZN-OPT-20170113-795-C-SMART-100-USD Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-OPT-20170113-795-C-SMART-100-USD.dly | 2017-01-09 07:31:20 Message from IB: Error validating request:-'bl' : cause - Historical data query end date/time string [49] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 7. | 2017-01-09 07:31:47 |
| [2017-01-09 18:52:53] |
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This is the problem: Message from IB: Requested market data is not subscribed.Error&BEST/OPT/Top&BEST/OPT/Top. IB Error Code: 354. Request ID: 5. Symbol: AMZN-OPT-20170113-795-C-SMART-100-USD. | 2017-01-09 07:31:19
Refer to: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#MarketDataNotSubscribed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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