Support Board
Date/Time: Sun, 24 Nov 2024 00:37:34 +0000
Market Profile Probles
View Count: 2373
| [2013-08-06 11:23:49] |
| User80764 - Posts: 10 |
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Hi I updated sierra charts and after that all my market profile charts are not working. I trade hogs and cattles and my profile start period is 09:05 chicago time, and the first half hour is until 09:30. Not i have the "A" column.. I attached an imagine!!! Please let me know how to change the set up. I tryed to instal the old version, but I have the same problem In chart setting If i put 09:00 the profile is ok, but for me is not good because i need the pit opening time and value!!! Thanks Greg |
 cattles_sierra.png / V - Attached On 2013-08-06 11:20:52 UTC - Size: 78 KB - 528 views Attachment Deleted. |
| [2013-08-06 17:54:38] |
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Can you provide us your Chartbook that contains this chart. Follow these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile And let us know what your Time Zone setting in Sierra Chart is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-06 19:45:31] |
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For us, the chart looks good: http://www.sierrachart.com/image.php?l=137581831164.png We will have to get your Chartbook to see your settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-07 08:55:56] |
| User80764 - Posts: 10 |
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HI The time zone is Chicago time I attached you the set up I use, there are more charts but i think you can find the hogs and cattles, the 2 i have problem with Thanks Greg |
Attachment Deleted.  Charts_todo.cht - Attached On 2013-08-07 08:54:56 UTC - Size: 391.87 KB - 648 views |
| [2013-08-07 16:51:18] |
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We have an idea of what the problem is. This has been resolved in the latest prerelease. However, before you update, we need to do some additional work on the connection to CTS because it uses a new FIX connection. We should have a new release out later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-10 02:02:07] |
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Thank you for your patience and we do apologize for the issue. We are now ready with all of the necessary changes for CTS FIX. The particular TPO Profile Chart problem you describe is also resolved. Please update Sierra Chart to the latest release by selecting Help >> Download Prerelease. You will need to follow through the documentation here to use this new version: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX You will need to change the symbols of the charts as explained. After changing the symbols, we recommend saving your Chartbooks under a different name by selecting File >> Save As for each Chartbook. This is because if you need to go back to a prior version, then you will have a Chartbook with the original name using the prior symbol format. If you have any difficulties, please let us know when and we will help you with them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-12 16:49:51
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| [2013-08-12 11:54:18] |
| User80764 - Posts: 10 |
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Software version: 1007 | 2013-08-12 06:45:57 Current Service Package: 5 | 2013-08-12 06:45:57 Usage end date: 2013-09-20 | 2013-08-12 06:45:57 Sierra Chart Historical Data Service is included. | 2013-08-12 06:45:57 Active service: CTS T4 | 2013-08-12 06:45:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-08-12 06:45:57 2013-08-12 13:45:57 Local computer clock time | 2013-08-12 06:45:57 2013-08-12 11:45:57 GMT time | 2013-08-12 06:45:57 2013-08-12 06:45:57 Time zone adjusted time | 2013-08-12 06:45:57 Time difference to server time: 0 seconds. | 2013-08-12 06:45:57 Program path: C:\SierraChart\ | 2013-08-12 06:45:57 Data Files path: C:\SierraChart\Data\ | 2013-08-12 06:45:57 OS Version Number: 6.1 | 2013-08-12 06:45:57 s_SCPositionData size: 272 | 2013-08-12 06:45:57 Requesting symbol settings for cts. Overwrite = on. | 2013-08-12 06:45:57 Request for symbol settings completed. | 2013-08-12 06:45:57 Processed received symbol settings | 2013-08-12 06:45:58 Connecting to CTS Live server. | 2013-08-12 06:46:05 CTS FIX - Connecting to data and trade server: fix.t4login.com | 2013-08-12 06:46:05 The network socket is connected. | 2013-08-12 06:46:05 The socket starting SSL connection. | 2013-08-12 06:46:05 SSL socket is now connected. | 2013-08-12 06:46:05 CTS FIX: Sending the Logon message. | 2013-08-12 06:46:05 CTS FIX: Connected. | 2013-08-12 06:46:06 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:46:06 The network socket is connected. | 2013-08-12 06:46:07 The socket starting SSL connection. | 2013-08-12 06:46:07 SSL socket is now connected. | 2013-08-12 06:46:07 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:46:07 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:46:08 CTS FIX: Fully connected. | 2013-08-12 06:46:08 Starting updates for: CME_Ag-LE-CME_20131000_LEV3 | 2013-08-12 06:46:21 Symbol Error: CME_Ag-LE-CME_20131000_LEV3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-12 06:46:21 HD Request # 1 - Downloading Intraday chart data for CME_Ag-LE-CME_20131000_LEV3 to the file CME_Ag-LE-CME_20131000_LEV3.scid. Service: cts | 2013-08-12 06:46:21 HD Request # 1 - Starting date and time: 2013-08-09 13:54:50.0 | 2013-08-12 06:46:21 HD Request # 1 - CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_Ag-LE-CME_20131000_LEV3 | 2013-08-12 06:46:21 HD Request # 1 - Error downloading historical Intraday data for CME_Ag-LE-CME_20131000_LEV3. The symbol is unknown to the server. | 2013-08-12 06:46:21 HD Request # 1 - Received 0 records and wrote 0 records for CME_Ag-LE-CME_20131000_LEV3 | 2013-08-12 06:46:21 HD Request # 1 - Intraday download COMPLETE for CME_Ag-LE-CME_20131000_LEV3 | 2013-08-12 06:46:21 Real-time intraday chart data file updates started for CME_Ag-LE-CME_20131000_LEV3 | 2013-08-12 06:46:21 Starting updates for: CME_NY-RB-CME_20131200_RBZ3-RBF4 | 2013-08-12 06:46:21 Symbol Error: CME_NY-RB-CME_20131200_RBZ3-RBF4 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-12 06:46:21 HD Request # 2 - Downloading Intraday chart data for CME_NY-RB-CME_20131200_RBZ3-RBF4 to the file CME_NY-RB-CME_20131200_RBZ3-RBF4.scid. Service: cts | 2013-08-12 06:46:21 HD Request # 2 - Starting date and time: 2013-08-09 14:47:40.0 | 2013-08-12 06:46:21 HD Request # 2 - CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_NY-RB-CME_20131200_RBZ3-RBF4 | 2013-08-12 06:46:21 HD Request # 2 - Error downloading historical Intraday data for CME_NY-RB-CME_20131200_RBZ3-RBF4. The symbol is unknown to the server. | 2013-08-12 06:46:21 HD Request # 2 - Received 0 records and wrote 0 records for CME_NY-RB-CME_20131200_RBZ3-RBF4 | 2013-08-12 06:46:21 HD Request # 2 - Intraday download COMPLETE for CME_NY-RB-CME_20131200_RBZ3-RBF4 | 2013-08-12 06:46:21 Real-time intraday chart data file updates started for CME_NY-RB-CME_20131200_RBZ3-RBF4 | 2013-08-12 06:46:21 Starting updates for: CME_Ag-HE-CME_20131000_HEV3 | 2013-08-12 06:46:21 Symbol Error: CME_Ag-HE-CME_20131000_HEV3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-12 06:46:21 HD Request # 3 - Downloading Intraday chart data for CME_Ag-HE-CME_20131000_HEV3 to the file CME_Ag-HE-CME_20131000_HEV3.scid. Service: cts | 2013-08-12 06:46:21 HD Request # 3 - Starting date and time: 2013-08-09 13:54:30.0 | 2013-08-12 06:46:21 HD Request # 3 - CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_Ag-HE-CME_20131000_HEV3 | 2013-08-12 06:46:21 HD Request # 3 - Error downloading historical Intraday data for CME_Ag-HE-CME_20131000_HEV3. The symbol is unknown to the server. | 2013-08-12 06:46:21 HD Request # 3 - Received 0 records and wrote 0 records for CME_Ag-HE-CME_20131000_HEV3 | 2013-08-12 06:46:21 HD Request # 3 - Intraday download COMPLETE for CME_Ag-HE-CME_20131000_HEV3 | 2013-08-12 06:46:21 Real-time intraday chart data file updates started for CME_Ag-HE-CME_20131000_HEV3 | 2013-08-12 06:46:21 Starting updates for: CME_NY-HO-CME_20131000_HOV3-HOX3 | 2013-08-12 06:46:21 Symbol Error: CME_NY-HO-CME_20131000_HOV3-HOX3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-12 06:46:21 HD Request # 4 - Downloading Intraday chart data for CME_NY-HO-CME_20131000_HOV3-HOX3 to the file CME_NY-HO-CME_20131000_HOV3-HOX3.scid. Service: cts | 2013-08-12 06:46:21 HD Request # 4 - Starting date and time: 2013-08-09 15:48:51.0 | 2013-08-12 06:46:21 HD Request # 4 - CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. Symbol: CME_NY-HO-CME_20131000_HOV3-HOX3 | 2013-08-12 06:46:21 HD Request # 4 - Error downloading historical Intraday data for CME_NY-HO-CME_20131000_HOV3-HOX3. The symbol is unknown to the server. | 2013-08-12 06:46:21 HD Request # 4 - Received 0 records and wrote 0 records for CME_NY-HO-CME_20131000_HOV3-HOX3 | 2013-08-12 06:46:21 HD Request # 4 - Intraday download COMPLETE for CME_NY-HO-CME_20131000_HOV3-HOX3 | 2013-08-12 06:46:21 Real-time intraday chart data file updates started for CME_NY-HO-CME_20131000_HOV3-HOX3 | 2013-08-12 06:46:21 Starting updates for: ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:46:21 HD Request # 5 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:46:21 HD Request # 5 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:46:21 HD Request # 5 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:46:21 Starting updates for: CME_C-ZC-CME_20130900_ZCU3-ZCZ3 | 2013-08-12 06:46:21 Symbol Error: CME_C-ZC-CME_20130900_ZCU3-ZCZ3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-12 06:46:21 CTS FIX: Received a Reject <3> message. RefSeqNum = 85. RefTagID = 207. RefMsgType = c. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:46:21 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:46:21 CTS FIX: Received a Reject <3> message. RefSeqNum = 86. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:46:22 Requesting market depth updates for: CME_NY-RB-CME_20131200_RBZ3-RBF4 if supported. | 2013-08-12 06:46:23 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:47:08 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:47:08 The SSL socket was shut down successfully. | 2013-08-12 06:47:08 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:47:08 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:47:08 HD Request # 5 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:47:08 HD Request # 6 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:47:08 HD Request # 6 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:47:08 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:47:08 Ignored socket Close call based on current socket state. | 2013-08-12 06:47:08 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:47:08 The network socket is connected. | 2013-08-12 06:47:08 The socket starting SSL connection. | 2013-08-12 06:47:08 SSL socket is now connected. | 2013-08-12 06:47:09 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:47:09 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:47:10 HD Request # 6 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:47:10 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:47:10 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:48:10 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:48:10 The SSL socket was shut down successfully. | 2013-08-12 06:48:10 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:48:10 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:48:10 HD Request # 6 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:48:10 HD Request # 7 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:48:10 HD Request # 7 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:48:10 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:48:10 Ignored socket Close call based on current socket state. | 2013-08-12 06:48:10 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:48:10 The network socket is connected. | 2013-08-12 06:48:10 The socket starting SSL connection. | 2013-08-12 06:48:10 SSL socket is now connected. | 2013-08-12 06:48:11 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:48:11 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:48:12 HD Request # 7 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:48:12 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:48:12 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:49:12 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:49:12 The SSL socket was shut down successfully. | 2013-08-12 06:49:12 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:49:12 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:49:12 HD Request # 7 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:49:12 HD Request # 8 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:49:12 HD Request # 8 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:49:12 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:49:12 Ignored socket Close call based on current socket state. | 2013-08-12 06:49:12 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:49:12 The network socket is connected. | 2013-08-12 06:49:12 The socket starting SSL connection. | 2013-08-12 06:49:12 SSL socket is now connected. | 2013-08-12 06:49:13 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:49:13 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:49:14 HD Request # 8 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:49:14 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:49:14 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:50:14 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:50:14 The SSL socket was shut down successfully. | 2013-08-12 06:50:14 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:50:14 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:50:14 HD Request # 8 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:50:14 HD Request # 9 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:50:14 HD Request # 9 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:50:14 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:50:14 Ignored socket Close call based on current socket state. | 2013-08-12 06:50:14 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:50:14 The network socket is connected. | 2013-08-12 06:50:14 The socket starting SSL connection. | 2013-08-12 06:50:14 SSL socket is now connected. | 2013-08-12 06:50:14 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:50:14 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:50:16 HD Request # 9 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:50:16 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:50:16 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:51:16 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:51:16 The SSL socket was shut down successfully. | 2013-08-12 06:51:16 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:51:16 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:51:16 HD Request # 9 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:51:16 HD Request # 10 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:51:16 HD Request # 10 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:51:16 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:51:16 Ignored socket Close call based on current socket state. | 2013-08-12 06:51:16 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:51:16 The network socket is connected. | 2013-08-12 06:51:16 The socket starting SSL connection. | 2013-08-12 06:51:16 SSL socket is now connected. | 2013-08-12 06:51:16 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:51:16 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:51:17 HD Request # 10 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:51:17 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:51:17 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:52:17 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:52:17 The SSL socket was shut down successfully. | 2013-08-12 06:52:17 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:52:17 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:52:17 HD Request # 10 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:52:17 HD Request # 11 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:52:17 HD Request # 11 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:52:17 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:52:17 Ignored socket Close call based on current socket state. | 2013-08-12 06:52:17 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:52:17 The network socket is connected. | 2013-08-12 06:52:17 The socket starting SSL connection. | 2013-08-12 06:52:17 SSL socket is now connected. | 2013-08-12 06:52:18 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:52:18 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:52:19 HD Request # 11 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:52:19 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:52:19 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-08-12 06:53:19 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-08-12 06:53:19 The SSL socket was shut down successfully. | 2013-08-12 06:53:19 CTS Historical FIX Session: Logged out and disconnected. | 2013-08-12 06:53:19 CTS Historical FIX Session: Disconnected. | 2013-08-12 06:53:19 HD Request # 11 - Received 0 records and wrote 0 records for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. | 2013-08-12 06:53:19 HD Request # 12 - Downloading Intraday chart data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. to the file ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN...scid. Service: cts | 2013-08-12 06:53:19 HD Request # 12 - Starting date and time: 2013-08-09 16:12:26.0 | 2013-08-12 06:53:19 CTS Historical FIX Session - Connecting to Historical data server: fix-chart.t4login.com | 2013-08-12 06:53:19 Ignored socket Close call based on current socket state. | 2013-08-12 06:53:19 CTS Historical FIX Session: Problem connecting to Historical data server. Will retry. | 2013-08-12 06:53:19 The network socket is connected. | 2013-08-12 06:53:20 The socket starting SSL connection. | 2013-08-12 06:53:20 SSL socket is now connected. | 2013-08-12 06:53:20 CTS Historical FIX Session: Sending the Logon message. | 2013-08-12 06:53:20 CTS Historical FIX Session: Connected to Historical data server. | 2013-08-12 06:53:21 HD Request # 12 - Requesting historical Tick data for ICE_IC-WBS-ICE_3-IC.WBS.201309.1-.BRN.. from 2013-08-08 to 2013-08-08 | 2013-08-12 06:53:21 CTS Historical FIX Session: Received a Reject <3> message. RefSeqNum = 2. RefTagID = 207. RefMsgType = V. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-12 06:53:21 Hi I has this problem now.. I think some spread are not charging!!! Thanks |
| [2013-08-12 11:58:45] |
| User80764 - Posts: 10 |
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Ok as i see i can not charge Spread Charts, I can not find them in CTS symbols.. If i click "get additional symbols" no spread symbols as before!!!! Please let me know what should i Do!!! greg |
| [2013-08-12 16:43:14] |
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One problem is you did not update to the latest prerelease. You are running one version earlier. You needed to update by using: Help >> Download Prerelease You also needed to update the symbols of the charts. We had provided you the link to the CTS T4 page for instructions but did not give the correct subsection: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX Anyway, some of the symbols you need are missing for the new connection type. We are working on that. For now please go back to the prior version using this link: http://www.sierrachart.com/downloads/997SierraChartSetup.exe To open Chartbooks, you may need to use backup Chartbooks if you saved the Chartbooks under the new version. Here are instructions for that: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-12 16:45:24
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| [2013-08-12 18:22:39] |
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We have updated the CTS FIX symbol lists in Sierra Chart. The missing NYMEX contracts have been added and the ICE contracts. For any futures market you will also be able to use Get Additional Symbols to get all of the spreads. We recommend updating when you do not have an urgent need to use Sierra Chart so you have some time to update the symbols. At that time, update by using Help >> Download Prerelease. You will need to follow these instructions to change the symbols of the charts: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-26 15:45:43] |
| User80764 - Posts: 10 |
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Hi Is there any news fot CTS, I still has problems with the TPo and time frame, and I can not use it.. Let me know if you will do something shortly Thanks Greg |
| [2013-08-26 16:33:06] |
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We see you are running an older version of Sierra Chart. The TPO chart problem you have described was resolved more than a month ago. You need to update Sierra Chart by following the instructions in post #10. Here are the instructions: Market Profile Probles | Post: 10683 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-26 16:44:21] |
| User80764 - Posts: 10 |
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Not sure What are u talking about, because Ok that you solve the problem with the TPO, but now you has problem with the CTS data base, I can not load most of the spreads and symbols... 2 weeks ago sb from sierra chart told me to change to the older version and to back up chart because i was not able to use sierra.. Now I do not know what to do.. !!! Greg |
| [2013-08-26 17:00:45] |
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The problem with the particular spread symbols you are using was resolved within five hours of your post on August 12.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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