Support Board
Date/Time: Sat, 11 Jan 2025 20:49:04 +0000
Installed Current SC Version (1500) - getting error message (IB is my broker via TWS).
View Count: 803
| [2016-12-22 22:35:21] |
| absorrel4 - Posts: 97 |
|
HD Request # 17 | Downloading Intraday chart data for HSI-201612-HKFE to the file HSI-201612-HKFE.scid. Service: ib | 2016-12-22 15:26:42 HD Request # 17 | Download start date-time: 2016-12-22 10:19:57.000 | 2016-12-22 15:26:42 HD Request # 17 | Requesting a total of 0 days and 23204 seconds. | 2016-12-22 15:26:42 HD Request # 17 | IB Backfill - Seconds requested: 23204. Seconds Remaining: 0. | 2016-12-22 15:26:42 HD Request # 17 | Requesting 23204 Seconds of data at 30 secs with ending date-time at 2016-12-22 16:36:41 for HSI-201612-HKFE | 2016-12-22 15:26:42 Message from IB: HMDS data farm connection is OK:hkhmds. IB Error Code: 2106. Request ID: -1. | 2016-12-22 15:26:43 HD Request # 17 | Processing historical data message from TWS | 2016-12-22 15:26:43 HD Request # 17 | Received 774 records and wrote 0 records from 2016-12-22 02:18:00 to 2016-12-22 08:44:30. | 2016-12-22 15:26:43 HD Request # 17 | Received 774 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for HSI-201612-HKFE | 2016-12-22 15:26:43 HD Request # 17 | Intraday download COMPLETE for HSI-201612-HKFE. Completion time: 2s. Unique request ID: 16 | 2016-12-22 15:26:43 Removed historical data download ID 16 | 2016-12-22 15:26:43 Real-time Intraday chart data file updates started for HSI-201612-HKFE | 2016-12-22 15:26:43 Intraday chart data file opened for HSI-201612-HKFE | 2016-12-22 15:26:43 Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-12-22 15:26:46 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-12-22 15:26:46 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-12-22 15:26:46 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-12-22 15:26:47 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-12-22 15:26:47 * |
| [2016-12-22 22:44:59] |
| |
|
We want you to update to the latest "Prerelease" following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate When Sierra Chart stars we want you to enable the option "Safe Mode" on the Login window. This will prevent custom studies from being used but it is necessary to rule those out as a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-22 22:46:23] |
| |
|
Let us know what you find out after following the above instructions. There may be an older custom studies DLL file that needs to be deleted and is causing a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-22 22:46:39
|
To post a message in this thread, you need to log in with your Sierra Chart account: