Support Board
Date/Time: Sat, 11 Jan 2025 20:04:50 +0000
Missing data
View Count: 913
| [2016-12-21 14:59:02] |
| User921987 - Posts: 238 |
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AMP/CQG 6E data is missing. Please see the screen copy as follows: http://algoboys.com/data/charts/ts3661.gif I tried "Edit/Delete all data and download" and restart but did not fix the situation. Any idea what could be the problem ? |
| [2016-12-21 17:36:32] |
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When posting an image of a chart, only follow this method here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image This is the only acceptable method for us. We do not know the Date-Time of the missing data. Since this is a continuous Futures Contract chart, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-21 17:53:29] |
| User921987 - Posts: 238 |
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I did everything asked but the situation is still this (it does not load any of the data from the beginning of the current day): http://www.sierrachart.com/image.php?Image=1482342749903.png So it seems the data is missing at CQG data farm. Date Time Of Last Edit: 2016-12-21 17:54:14
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| [2016-12-21 17:59:51] |
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The missing data problem has been resolved. Follow through the instructions here to re-download the data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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