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Missing bids and offers in DOM

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[2016-12-16 15:38:21] #1 [Go To First Post]
User305145 - Posts: 38
Hi, My dom shows up in the following way (below) with every other bid / offer missing - how can I resolve this? E.g. 40 (no offer q) 30 (no offer q) 10 45 (no bid q) 56 (no bid q) 67 /Martin Date Time Of Last Edit: 2016-12-16 15:39:26

[2016-12-16 18:23:37] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post an image of the chart or Trade DOM following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Only follow those instructions and use no other method. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 18:47:02] #3 [Go To First Post]
User305145 - Posts: 38
http://www.sierrachart.com/image.php?Image=1481913947509.png

[2016-12-16 18:57:18] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to Chart >> Open Market Depth window. Do you see all 10 levels of market depth displayed there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 19:02:11] #5 [Go To First Post]
User305145 - Posts: 38
No, it shows up as per the dom


mkt depth window.jpg / V - Attached On 2016-12-16 19:01:39 UTC - Size: 75.29 KB - 277 views Attachment Deleted.

[2016-12-16 19:09:09] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, this is what is being provided from the data feed. We cannot provide further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 19:56:37] #7 [Go To First Post]
User361147 - Posts: 5
It is only an issue with NQ btw - if this makes a difference Is there a way so somehow reset SC?


missing depth.jpg / V - Attached On 2016-12-16 19:56:11 UTC - Size: 328.86 KB - 306 views Attachment Deleted.

[2016-12-18 05:29:42] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is definitely not going to help to reset Sierra Chart. Does anyone else notice missing market depth levels for NQ futures using CQG? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-20 16:35:43] #9 [Go To First Post]
User305145 - Posts: 38
This issue has been resolved - no idea what caused it, but dom now showing full depth

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