Support Board
Date/Time: Sat, 11 Jan 2025 17:02:50 +0000
Cannot connect to FXCM
View Count: 1460
| [2016-12-14 20:48:24] |
| User530235 - Posts: 2 |
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I followed the setup instructions you provided and I cannot connect to FXCM. Contacted FXCM and was told everything looks good from their side. [code][code] [/code][/code]FXCM Live Trading (DD) - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11255 | 2016-12-14 14:27:33 Socket (0) | Resolved address ds2.sierracharts.com to IP 204.15.192.108. | 2016-12-14 14:27:33 Socket (16) | Connected. | 2016-12-14 14:27:33 Socket (16) | Starting TLS 1.2 connection. | 2016-12-14 14:27:33 Socket (16) | SSL connection established. | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Connected to server. | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Sending Encoding Request to server | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Setting DTC encoding to Binary VLS | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Sending logon request message. | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Received logon response. | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Server Name: SC DTC Server. | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Server protocol version: 7. Client protocol version: 7 | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Connection error: Username or Password is incorrect. | 2016-12-14 14:27:33 Socket (16) | SSL shutdown indicates not able to send 'close notify'. | 2016-12-14 14:27:33 Socket (16) | SSL has been shut down. | 2016-12-14 14:27:33 Socket (16) | SSL object has been freed. SSL state is now disconnected. | 2016-12-14 14:27:33 Socket (16) | Shutdown and closed. | 2016-12-14 14:27:33 FXCM Live Trading (DD) - DTC | Disconnected. | 2016-12-14 14:27:33 |
| [2016-12-15 02:07:23] |
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You need to follow through the FXCM instructions here: http://www.sierrachart.com/index.php?page=doc/FXCMTrading.php At the moment, we only support standard FXCM accounts. Not Dealing Desk accounts. We hope the dealing desk accounts will be ready in a week or so. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-15 13:10:14] |
| User530235 - Posts: 2 |
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I confirmed with FXCM that my account is a Standard account and not a Dealing Desk account.
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| [2016-12-15 17:11:46] |
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OK this is supported. Follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#Setup You will need to complete the letter of direction. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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