Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Sat, 11 Jan 2025 17:42:21 +0000

How to Post a Message for Support

Daily and weekly chart not working

View Count: 753

[2016-12-12 11:50:17]
[Go To First Post]
User252419 - Posts: 235
Daily and weekly chart not plotting anything. In chart settings, Date Range In File says: From: unknown to unknown and I am unable to change it. My symbol is ESH7.
Thank you,

Reading Internal Order ID file. | 2016-12-06 23:43:05
Reading Trade Orders file. | 2016-12-06 23:43:05
Reading Trade Positions file. | 2016-12-06 23:43:05
Software version: 1481 | 2016-12-06 23:43:05
Uses New Spreadsheets | 2016-12-06 23:43:05
Usage end date: 2016-12-18 | 2016-12-06 23:43:05
Enabled for: Advanced Features. | 2016-12-06 23:43:05
Enabled for: Advanced Features 2. | 2016-12-06 23:43:05
Enabled for: Sierra Chart Historical Data Service. | 2016-12-06 23:43:05
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-06 23:43:05
Current selected Data/Trading service: DTC - Sub Instance | 2016-12-06 23:43:05
Chart Update Interval: 500 | 2016-12-06 23:43:05
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-12-06 23:43:05
2016-12-06 23:43:11 Local computer time | 2016-12-06 23:43:05
2016-12-06 22:43:11 Local computer time in UTC | 2016-12-06 23:43:05
2016-12-06 23:43:11 Local computer time in SC Time Zone | 2016-12-06 23:43:05
2016-12-06 22:43:07 Server time in UTC | 2016-12-06 23:43:05
Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-12-06 23:43:05
Program path: C:\SierraChart\SierraChartInstance_3\ | 2016-12-06 23:43:05
Data Files path: C:\SierraChart\SierraChartInstance_3\Data\ | 2016-12-06 23:43:05
OS Version Number: 6.2 | 2016-12-06 23:43:05
Locale Setting: C | 2016-12-06 23:43:05


HD Request # 43 | Downloading Intraday chart data for ZCH7 to the file ZCH7.scid. Service: DTCSubInstance | 2016-12-11 22:47:03
HD Request # 43 | Download start date-time: 2016-12-09 20:19:59.000 | 2016-12-11 22:47:03
HD Request # 43 | Using server: 127.0.0.1 port 11098 | 2016-12-11 22:47:03
Socket (3695) | Connected. | 2016-12-11 22:47:03
HD Request # 43 | Setting DTC encoding to Binary | 2016-12-11 22:47:03
HD Request # 43 | Sending historical data logon request message. | 2016-12-11 22:47:03
HD Request # 43 | Requesting Intraday data. Start date-time: 2016-12-09 20:19:59. Record interval: 0. Symbol: ZCH7 | 2016-12-11 22:47:03
HD Request # 43 | Decompressing data. | 2016-12-11 22:47:03
HD Request # 43 | Receiving Intraday data for ZCH7 starting at 2016-12-09 20:19:59 | 2016-12-11 22:47:03
Socket (3695) | Shutdown and closed. | 2016-12-11 22:47:03
The network socket for historical data has been closed. | 2016-12-11 22:47:03
HD Request # 43 | Received 6 records from 2016-12-09 20:19:59 to 2016-12-09 20:19:59 (0.0 seconds) and wrote 0 records for ZCH7 | 2016-12-11 22:47:03
HD Request # 43 | Intraday download COMPLETE for ZCH7. Completion time: 0s. Unique request ID: 44 | 2016-12-11 22:47:03
Removed historical data download ID 44 | 2016-12-11 22:47:03
Real-time Intraday chart data file updates started for ZCH7 | 2016-12-11 22:47:03
Intraday chart data file opened for ZCH7 | 2016-12-11 22:47:03

ESZ6 Weekly #4 | Reloading Historical Daily chart due to current quote data for new date received. | 2016-12-11 23:59:57
HD Request # 44 | Downloading Historical Daily chart data for ESZ6. Starting date: 2016-12-06. Service: DTCSubInstance | 2016-12-11 23:59:57
HD Request # 44 | Using server: 127.0.0.1 port 11098 | 2016-12-11 23:59:57
Socket (3734) | Connected. | 2016-12-11 23:59:57
HD Request # 44 | Setting DTC encoding to Binary | 2016-12-11 23:59:57
HD Request # 44 | Sending historical data logon request message. | 2016-12-11 23:59:57
HD Request # 44 | Requesting historical Daily data starting at 2016-12-06. | 2016-12-11 23:59:57
HD Request # 44 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-11 23:59:57
ESZ6 Weekly #4 | Reloading chart. | 2016-12-11 23:59:57
GCLF7 Daily #1 | Reloading Historical Daily chart due to current quote data for new date received. | 2016-12-11 23:59:57
GCLF7 Daily #1 | Reloading chart. | 2016-12-11 23:59:58
HD Request # 44 | Decompressing data. | 2016-12-11 23:59:58
HD Request # 44 | Receiving historical Daily data for ESZ6 starting at 2016-12-06 | 2016-12-11 23:59:58
HD Request # 44 | Writing historical Daily data to the file ESZ6.dly | 2016-12-11 23:59:58
Socket (3734) | Shutdown and closed. | 2016-12-11 23:59:58
The network socket for historical data has been closed. | 2016-12-11 23:59:58
HD Request # 44 | Received 2 records from 2016-12-06 00:00:00 to 2016-12-07 00:00:00 (2.0 days) and wrote 2 records for ESZ6 | 2016-12-11 23:59:58
HD Request # 44 | Daily download COMPLETE for ESZ6. Completion time: 0s. Unique request ID: 45 | 2016-12-11 23:59:58
Removed historical data download ID 45 | 2016-12-11 23:59:58

HD Request # 45 | Downloading Historical Daily chart data for GCLF7. Starting date: 2016-12-08. Service: DTCSubInstance | 2016-12-11 23:59:58
HD Request # 45 | Using server: 127.0.0.1 port 11098 | 2016-12-11 23:59:58
Socket (3735) | Connected. | 2016-12-11 23:59:58
HD Request # 45 | Setting DTC encoding to Binary | 2016-12-11 23:59:58
HD Request # 45 | Sending historical data logon request message. | 2016-12-11 23:59:58
HD Request # 45 | Requesting historical Daily data starting at 2016-12-08. | 2016-12-11 23:59:58
HD Request # 45 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-11 23:59:58
ESZ6 Daily #1 | Reloading chart. | 2016-12-11 23:59:58
ESZ6 Weekly #4 | Reloading chart. | 2016-12-11 23:59:59
HD Request # 45 | Decompressing data. | 2016-12-11 23:59:59
HD Request # 45 | Receiving historical Daily data for GCLF7 starting at 2016-12-08 | 2016-12-11 23:59:59
HD Request # 45 | Writing historical Daily data to the file GCLF7.dly | 2016-12-11 23:59:59
Socket (3735) | Shutdown and closed. | 2016-12-11 23:59:59
The network socket for historical data has been closed. | 2016-12-11 23:59:59
HD Request # 45 | Received 2 records from 2016-12-08 00:00:00 to 2016-12-09 00:00:00 (2.0 days) and wrote 2 records for GCLF7 | 2016-12-11 23:59:59
HD Request # 45 | Daily download COMPLETE for GCLF7. Completion time: 1s. Unique request ID: 46 | 2016-12-11 23:59:59
Removed historical data download ID 46 | 2016-12-11 23:59:59

GCLF7 Weekly #4 | Reloading chart. | 2016-12-11 23:59:59
GCLF7 Daily #1 | Reloading chart. | 2016-12-12 00:00:00
Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\ESZ6.scid | 2016-12-12 00:00:05
Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\GCLF7.scid | 2016-12-12 00:00:05
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\GCLF7.2016-12-12.depth | 2016-12-12 00:59:56
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ESZ6.2016-12-12.depth | 2016-12-12 00:59:56
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ZCH7.2016-12-12.depth | 2016-12-12 01:00:17
ZCH7 Daily #1 | Reloading Historical Daily chart due to current quote data for new date received. | 2016-12-12 01:59:58
HD Request # 46 | Downloading Historical Daily chart data for ZCH7. Starting date: 2016-12-08. Service: DTCSubInstance | 2016-12-12 01:59:58
HD Request # 46 | Using server: 127.0.0.1 port 11098 | 2016-12-12 01:59:58
Socket (3797) | Connected. | 2016-12-12 01:59:58
HD Request # 46 | Setting DTC encoding to Binary | 2016-12-12 01:59:58
HD Request # 46 | Sending historical data logon request message. | 2016-12-12 01:59:58
HD Request # 46 | Requesting historical Daily data starting at 2016-12-08. | 2016-12-12 01:59:58
HD Request # 46 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 01:59:58
ZCH7 Daily #1 | Reloading chart. | 2016-12-12 01:59:58
HD Request # 46 | Decompressing data. | 2016-12-12 01:59:59
HD Request # 46 | Receiving historical Daily data for ZCH7 starting at 2016-12-08 | 2016-12-12 01:59:59
HD Request # 46 | Writing historical Daily data to the file ZCH7.dly | 2016-12-12 01:59:59
Socket (3797) | Shutdown and closed. | 2016-12-12 01:59:59
The network socket for historical data has been closed. | 2016-12-12 01:59:59
HD Request # 46 | Received 2 records from 2016-12-08 00:00:00 to 2016-12-09 00:00:00 (2.0 days) and wrote 2 records for ZCH7 | 2016-12-12 01:59:59
HD Request # 46 | Daily download COMPLETE for ZCH7. Completion time: 1s. Unique request ID: 47 | 2016-12-12 01:59:59
Removed historical data download ID 47 | 2016-12-12 01:59:59

ZCH7 Weekly #4 | Reloading chart. | 2016-12-12 01:59:59
ZCH7 Daily #1 | Reloading chart. | 2016-12-12 01:59:59
Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\ZCH7.scid | 2016-12-12 02:00:00
ZCH7 Daily #1 | Reloading chart. | 2016-12-12 09:45:07
ZCH7 30 Min #2 | Reloading chart. | 2016-12-12 09:45:07
ZCH7 60 Min #3 | Reloading chart. | 2016-12-12 09:45:07
ZCH7 Weekly #4 | Reloading chart. | 2016-12-12 09:45:07
ZCH7 5 Min #5 | Reloading chart. | 2016-12-12 09:45:07
ZCH7 1 Min #6 | Reloading chart. | 2016-12-12 09:45:07
ZWH7 1 Min #6 | Reloading chart. | 2016-12-12 09:46:32
ZWH7 1 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ZWH7.scid | 2016-12-12 09:46:32
GAIN Capital/OEC | Starting real-time market data updates for: ZWH7. ID: 4 | 2016-12-12 09:46:33
GAIN Capital/OEC | Requesting security definition data for: ZWH7. ID: 4 | 2016-12-12 09:46:33
Requesting market depth updates for: ZWH7 if supported. | 2016-12-12 09:46:33
Intraday data recording state for symbol ZWH7 is set to download 'Pending'. | 2016-12-12 09:46:33
Market data subscription status is not known while delaying historical data download for symbol: ZWH7 | 2016-12-12 09:46:33
Delaying start of download for ZWH7 | 2016-12-12 09:46:33
GAIN Capital/OEC | Received security definition for symbol ZWH7 | 2016-12-12 09:46:33
GAIN Capital/OEC | Clearing market depth for ZWH7. | 2016-12-12 09:46:33
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ZWH7.2016-12-12.depth | 2016-12-12 09:46:33
GAIN Capital/OEC | Clearing market depth for ZWH7. | 2016-12-12 09:46:33
GAIN Capital/OEC | Received security definition for symbol ZWH7 | 2016-12-12 09:46:33
Symbol Error - ZWH7 is unknown, unavailable, or improperly formatted. Symbol Error - ZWH7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:46:33
GAIN Capital/OEC | Market Depth data has been rejected for symbol: ZWH7. Symbol Error - ZWH7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:46:33
HD Request # 47 | Downloading Intraday chart data for ZWH7 to the file ZWH7.scid. Service: DTCSubInstance | 2016-12-12 09:46:39
Compressing file: C:\SierraChart\SierraChartInstance_3\Data\ZWH7.scid. This may take a while. | 2016-12-12 09:46:39
HD Request # 47 | Download start date-time: 2016-06-09 10:46:39.000 | 2016-12-12 09:46:39
HD Request # 47 | Using server: 127.0.0.1 port 11098 | 2016-12-12 09:46:39
Socket (4036) | Connected. | 2016-12-12 09:46:39
HD Request # 47 | Setting DTC encoding to Binary | 2016-12-12 09:46:39
HD Request # 47 | Sending historical data logon request message. | 2016-12-12 09:46:39
HD Request # 47 | Requesting Intraday data. Start date-time: 2016-06-09 10:46:39. Record interval: 0. Symbol: ZWH7 | 2016-12-12 09:46:39
HD Request # 47 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 09:46:39
HD Request # 47 | Decompressing data. | 2016-12-12 09:46:43
HD Request # 47 | Receiving Intraday data for ZWH7 starting at 2016-06-09 10:48:23 | 2016-12-12 09:46:43
HD Request # 47 | Timestamp of first Intraday data file record written: 2016-06-09 10:48:23 | 2016-12-12 09:46:43
Socket (4036) | Shutdown and closed. | 2016-12-12 09:46:46
The network socket for historical data has been closed. | 2016-12-12 09:46:46
HD Request # 47 | Received 823311 records from 2016-06-09 10:48:23 to 2016-12-12 09:46:00 (186.0 days) and wrote 823311 records for ZWH7 | 2016-12-12 09:46:46
HD Request # 47 | Intraday download COMPLETE for ZWH7. Completion time: 7s. Unique request ID: 48 | 2016-12-12 09:46:46
Removed historical data download ID 48 | 2016-12-12 09:46:46
Real-time Intraday chart data file updates started for ZWH7 | 2016-12-12 09:46:46
Intraday chart data file opened for ZWH7 | 2016-12-12 09:46:46

ZCW7 5 Min #5 | Reloading chart. | 2016-12-12 09:46:54
ZCW7 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ZCW7.scid | 2016-12-12 09:46:54
GAIN Capital/OEC | Starting real-time market data updates for: ZCW7. ID: 5 | 2016-12-12 09:47:00
GAIN Capital/OEC | Requesting security definition data for: ZCW7. ID: 5 | 2016-12-12 09:47:00
Requesting market depth updates for: ZCW7 if supported. | 2016-12-12 09:47:00
Intraday data recording state for symbol ZCW7 is set to download 'Pending'. | 2016-12-12 09:47:00
Market data subscription status is not known while delaying historical data download for symbol: ZCW7 | 2016-12-12 09:47:00
Delaying start of download for ZCW7 | 2016-12-12 09:47:00
GAIN Capital/OEC | Received security definition for symbol ZCW7 | 2016-12-12 09:47:00
GAIN Capital/OEC | Clearing market depth for ZCW7. | 2016-12-12 09:47:00
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ZCW7.2016-12-12.depth | 2016-12-12 09:47:00
GAIN Capital/OEC | Clearing market depth for ZCW7. | 2016-12-12 09:47:00
Symbol Error - ZCW7 is unknown, unavailable, or improperly formatted. Symbol Error - ZCW7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:47:00
GAIN Capital/OEC | Market Depth data has been rejected for symbol: ZCW7. Symbol Error - ZCW7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:47:00
Symbol Error - ZCW7 is unknown, unavailable, or improperly formatted. Symbol Error - ZCW7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:47:00
GAIN Capital/OEC | Market Depth data has been rejected for symbol: ZCW7. Symbol Error - ZCW7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:47:00
HD Request # 48 | Downloading Intraday chart data for ZCW7 to the file ZCW7.scid. Service: DTCSubInstance | 2016-12-12 09:47:02
Compressing file: C:\SierraChart\SierraChartInstance_3\Data\ZCW7.scid. This may take a while. | 2016-12-12 09:47:02
HD Request # 48 | Download start date-time: 2016-06-09 10:47:01.000 | 2016-12-12 09:47:02
HD Request # 48 | Using server: 127.0.0.1 port 11098 | 2016-12-12 09:47:02
Socket (4037) | Connected. | 2016-12-12 09:47:02
HD Request # 48 | Setting DTC encoding to Binary | 2016-12-12 09:47:02
HD Request # 48 | Sending historical data logon request message. | 2016-12-12 09:47:02
HD Request # 48 | Requesting Intraday data. Start date-time: 2016-06-09 10:47:01. Record interval: 0. Symbol: ZCW7 | 2016-12-12 09:47:02
HD Request # 48 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 09:47:02
ZCW7 30 Min #2 | Reloading chart. | 2016-12-12 09:47:07
ZCW7 30 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ZCW7.scid | 2016-12-12 09:47:07
HD Request # 48 | Decompressing data. | 2016-12-12 09:47:15
HD Request # 48 | Receiving Intraday data for ZCW7 starting at 2016-06-09 10:47:29 | 2016-12-12 09:47:15
HD Request # 48 | Timestamp of first Intraday data file record written: 2016-06-09 10:47:29 | 2016-12-12 09:47:15
ZWH7 60 Min #3 | Reloading chart. | 2016-12-12 09:47:28
Socket (4037) | Shutdown and closed. | 2016-12-12 09:47:39
The network socket for historical data has been closed. | 2016-12-12 09:47:39
HD Request # 48 | Received 5803404 records from 2016-06-09 10:47:29 to 2016-12-12 08:51:26 (186.0 days) and wrote 5803404 records for ZCW7 | 2016-12-12 09:47:39
HD Request # 48 | Intraday download COMPLETE for ZCW7. Completion time: 43s. Unique request ID: 49 | 2016-12-12 09:47:39
Removed historical data download ID 49 | 2016-12-12 09:47:39
Real-time Intraday chart data file updates started for ZCW7 | 2016-12-12 09:47:39
Intraday chart data file opened for ZCW7 | 2016-12-12 09:47:39

ZWH7 Daily #1 | Reloading chart. | 2016-12-12 09:47:48
ZWH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ZWH7.dly | 2016-12-12 09:47:48
HD Request # 49 | Downloading Historical Daily chart data for ZWH7. Starting date: 1966-12-12. Service: DTCSubInstance | 2016-12-12 09:47:54
HD Request # 49 | Using server: 127.0.0.1 port 11098 | 2016-12-12 09:47:54
Socket (4039) | Connected. | 2016-12-12 09:47:54
HD Request # 49 | Setting DTC encoding to Binary | 2016-12-12 09:47:54
HD Request # 49 | Sending historical data logon request message. | 2016-12-12 09:47:54
HD Request # 49 | Requesting historical Daily data starting at 1966-12-12. | 2016-12-12 09:47:54
HD Request # 49 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 09:47:54
HD Request # 49 | Decompressing data. | 2016-12-12 09:47:55
HD Request # 49 | Receiving historical Daily data for ZWH7 starting at 2014-07-14 | 2016-12-12 09:47:55
HD Request # 49 | Writing historical Daily data to the file ZWH7.dly | 2016-12-12 09:47:55
Socket (4039) | Shutdown and closed. | 2016-12-12 09:47:55
The network socket for historical data has been closed. | 2016-12-12 09:47:55
HD Request # 49 | Received 611 records from 2014-07-14 00:00:00 to 2016-12-12 00:00:00 (2.4 years) and wrote 611 records for ZWH7 | 2016-12-12 09:47:55
HD Request # 49 | Daily download COMPLETE for ZWH7. Completion time: 1s. Unique request ID: 50 | 2016-12-12 09:47:55
Removed historical data download ID 50 | 2016-12-12 09:47:55

ZWH7 Daily #1 | Reloading chart. | 2016-12-12 09:47:56
ZWH7 Weekly #4 | Reloading chart. | 2016-12-12 09:48:03
ZCH7 Daily #1 | Reloading chart. | 2016-12-12 09:48:59
ZCH7 30 Min #2 | Reloading chart. | 2016-12-12 09:48:59
ZCH7 60 Min #3 | Reloading chart. | 2016-12-12 09:48:59
ZCH7 Weekly #4 | Reloading chart. | 2016-12-12 09:48:59
ZCH7 5 Min #5 | Reloading chart. | 2016-12-12 09:48:59
ZCH7 1 Min #6 | Reloading chart. | 2016-12-12 09:48:59
ZSH7 1 Min #6 | Reloading chart. | 2016-12-12 09:49:20
ZSH7 1 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ZSH7.scid | 2016-12-12 09:49:20
GAIN Capital/OEC | Starting real-time market data updates for: ZSH7. ID: 6 | 2016-12-12 09:49:26
GAIN Capital/OEC | Requesting security definition data for: ZSH7. ID: 6 | 2016-12-12 09:49:26
Requesting market depth updates for: ZSH7 if supported. | 2016-12-12 09:49:26
Intraday data recording state for symbol ZSH7 is set to download 'Pending'. | 2016-12-12 09:49:26
Market data subscription status is not known while delaying historical data download for symbol: ZSH7 | 2016-12-12 09:49:26
Delaying start of download for ZSH7 | 2016-12-12 09:49:26
GAIN Capital/OEC | Received security definition for symbol ZSH7 | 2016-12-12 09:49:26
GAIN Capital/OEC | Clearing market depth for ZSH7. | 2016-12-12 09:49:26
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ZSH7.2016-12-12.depth | 2016-12-12 09:49:26
GAIN Capital/OEC | Clearing market depth for ZSH7. | 2016-12-12 09:49:26
GAIN Capital/OEC | Received security definition for symbol ZSH7 | 2016-12-12 09:49:26
Symbol Error - ZSH7 is unknown, unavailable, or improperly formatted. Symbol Error - ZSH7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:49:26
GAIN Capital/OEC | Market Depth data has been rejected for symbol: ZSH7. Symbol Error - ZSH7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:49:26
Symbol Error - ZSH7 is unknown, unavailable, or improperly formatted. Symbol Error - ZSH7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:49:26
GAIN Capital/OEC | Market Depth data has been rejected for symbol: ZSH7. Symbol Error - ZSH7 is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached | 2016-12-12 09:49:26
HD Request # 50 | Downloading Intraday chart data for ZSH7 to the file ZSH7.scid. Service: DTCSubInstance | 2016-12-12 09:49:27
Compressing file: C:\SierraChart\SierraChartInstance_3\Data\ZSH7.scid. This may take a while. | 2016-12-12 09:49:27
HD Request # 50 | Download start date-time: 2016-06-09 10:49:27.000 | 2016-12-12 09:49:27
HD Request # 50 | Using server: 127.0.0.1 port 11098 | 2016-12-12 09:49:27
Socket (4040) | Connected. | 2016-12-12 09:49:27
HD Request # 50 | Setting DTC encoding to Binary | 2016-12-12 09:49:27
HD Request # 50 | Sending historical data logon request message. | 2016-12-12 09:49:27
HD Request # 50 | Requesting Intraday data. Start date-time: 2016-06-09 10:49:27. Record interval: 0. Symbol: ZSH7 | 2016-12-12 09:49:27
HD Request # 50 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 09:49:27
HD Request # 50 | Decompressing data. | 2016-12-12 09:49:31
HD Request # 50 | Receiving Intraday data for ZSH7 starting at 2016-06-09 10:50:21 | 2016-12-12 09:49:31
HD Request # 50 | Timestamp of first Intraday data file record written: 2016-06-09 10:50:21 | 2016-12-12 09:49:31
Socket (4040) | Shutdown and closed. | 2016-12-12 09:49:34
The network socket for historical data has been closed. | 2016-12-12 09:49:34
HD Request # 50 | Received 681044 records from 2016-06-09 10:50:21 to 2016-12-12 09:49:28 (186.0 days) and wrote 681044 records for ZSH7 | 2016-12-12 09:49:34
HD Request # 50 | Intraday download COMPLETE for ZSH7. Completion time: 6s. Unique request ID: 51 | 2016-12-12 09:49:34
Removed historical data download ID 51 | 2016-12-12 09:49:34
Real-time Intraday chart data file updates started for ZSH7 | 2016-12-12 09:49:34
Intraday chart data file opened for ZSH7 | 2016-12-12 09:49:34

ZSH7 5 Min #5 | Reloading chart. | 2016-12-12 09:49:35
ZSH7 30 Min #2 | Reloading chart. | 2016-12-12 09:49:48
ZSH7 60 Min #3 | Reloading chart. | 2016-12-12 09:50:00
ZSH7 Daily #1 | Reloading chart. | 2016-12-12 09:50:14
ZSH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ZSH7.dly | 2016-12-12 09:50:14
HD Request # 51 | Downloading Historical Daily chart data for ZSH7. Starting date: 1966-12-12. Service: DTCSubInstance | 2016-12-12 09:50:21
HD Request # 51 | Using server: 127.0.0.1 port 11098 | 2016-12-12 09:50:21
Socket (4042) | Connected. | 2016-12-12 09:50:21
HD Request # 51 | Setting DTC encoding to Binary | 2016-12-12 09:50:21
HD Request # 51 | Sending historical data logon request message. | 2016-12-12 09:50:21
HD Request # 51 | Requesting historical Daily data starting at 1966-12-12. | 2016-12-12 09:50:21
HD Request # 51 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 09:50:21
HD Request # 51 | Decompressing data. | 2016-12-12 09:50:22
HD Request # 51 | Receiving historical Daily data for ZSH7 starting at 2014-11-14 | 2016-12-12 09:50:22
HD Request # 51 | Writing historical Daily data to the file ZSH7.dly | 2016-12-12 09:50:22
Socket (4042) | Shutdown and closed. | 2016-12-12 09:50:22
The network socket for historical data has been closed. | 2016-12-12 09:50:22
HD Request # 51 | Received 523 records from 2014-11-14 00:00:00 to 2016-12-12 00:00:00 (2.1 years) and wrote 523 records for ZSH7 | 2016-12-12 09:50:22
HD Request # 51 | Daily download COMPLETE for ZSH7. Completion time: 1s. Unique request ID: 52 | 2016-12-12 09:50:22
Removed historical data download ID 52 | 2016-12-12 09:50:22

ZSH7 Daily #1 | Reloading chart. | 2016-12-12 09:50:23
ZSH7 Weekly #4 | Reloading chart. | 2016-12-12 09:50:28
ESH7 1 Min #6 | Reloading chart. | 2016-12-12 10:19:47
ESH7 1 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.scid | 2016-12-12 10:19:47
GAIN Capital/OEC | Starting real-time market data updates for: ESH7. ID: 7 | 2016-12-12 10:19:53
GAIN Capital/OEC | Requesting security definition data for: ESH7. ID: 7 | 2016-12-12 10:19:53
Requesting market depth updates for: ESH7 if supported. | 2016-12-12 10:19:53
Intraday data recording state for symbol ESH7 is set to download 'Pending'. | 2016-12-12 10:19:53
GAIN Capital/OEC | Received security definition for symbol ESH7 | 2016-12-12 10:19:53
GAIN Capital/OEC | Clearing market depth for ESH7. | 2016-12-12 10:19:53
Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ESH7.2016-12-12.depth | 2016-12-12 10:19:53
Delaying start of download for ESH7 | 2016-12-12 10:19:53
HD Request # 52 | Downloading Intraday chart data for ESH7 to the file ESH7.scid. Service: DTCSubInstance | 2016-12-12 10:19:58
Compressing file: C:\SierraChart\SierraChartInstance_3\Data\ESH7.scid. This may take a while. | 2016-12-12 10:19:58
HD Request # 52 | Download start date-time: 2016-06-09 11:19:58.000 | 2016-12-12 10:19:58
HD Request # 52 | Using server: 127.0.0.1 port 11098 | 2016-12-12 10:19:58
Socket (4059) | Connected. | 2016-12-12 10:19:58
HD Request # 52 | Setting DTC encoding to Binary | 2016-12-12 10:19:58
HD Request # 52 | Sending historical data logon request message. | 2016-12-12 10:19:58
HD Request # 52 | Requesting Intraday data. Start date-time: 2016-06-09 11:19:58. Record interval: 0. Symbol: ESH7 | 2016-12-12 10:19:58
HD Request # 52 | Decompressing data. | 2016-12-12 10:19:58
HD Request # 52 | Receiving Intraday data for ESH7 starting at 2016-06-10 19:31:22 | 2016-12-12 10:19:58
HD Request # 52 | Timestamp of first Intraday data file record written: 2016-06-10 19:31:22 | 2016-12-12 10:19:58
ESH7 5 Min #5 | Reloading chart. | 2016-12-12 10:20:00
Socket (4059) | Shutdown and closed. | 2016-12-12 10:20:00
The network socket for historical data has been closed. | 2016-12-12 10:20:00
HD Request # 52 | Received 633975 records from 2016-06-10 19:31:22 to 2016-12-12 10:19:42 (184.7 days) and wrote 633975 records for ESH7 | 2016-12-12 10:20:00
Added 18 Time and Sales records to Intraday data file for ESH7 after download. | 2016-12-12 10:20:00
HD Request # 52 | Intraday download COMPLETE for ESH7. Completion time: 8s. Unique request ID: 53 | 2016-12-12 10:20:00
Removed historical data download ID 53 | 2016-12-12 10:20:00
Real-time Intraday chart data file updates started for ESH7 | 2016-12-12 10:20:00
Intraday chart data file opened for ESH7 | 2016-12-12 10:20:00

Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\ESH7.scid | 2016-12-12 10:20:09
ESH7 30 Min #2 | Reloading chart. | 2016-12-12 10:20:13
ESH7 60 Min #3 | Reloading chart. | 2016-12-12 10:20:27
ESH7 Daily #1 | Reloading chart. | 2016-12-12 10:20:41
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 10:20:41
HD Request # 53 | Downloading Historical Daily chart data for ESH7. Starting date: 1966-12-12. Service: DTCSubInstance | 2016-12-12 10:20:47
HD Request # 53 | Using server: 127.0.0.1 port 11098 | 2016-12-12 10:20:47
Socket (4060) | Connected. | 2016-12-12 10:20:47
HD Request # 53 | Setting DTC encoding to Binary | 2016-12-12 10:20:47
HD Request # 53 | Sending historical data logon request message. | 2016-12-12 10:20:47
HD Request # 53 | Requesting historical Daily data starting at 1966-12-12. | 2016-12-12 10:20:47
HD Request # 53 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 10:20:47
HD Request # 53 | Error downloading historical Daily data for ESH7. Historical data file not available for symbol. | 2016-12-12 10:20:48
Socket (4060) | Shutdown and closed. | 2016-12-12 10:20:48
The network socket for historical data has been closed. | 2016-12-12 10:20:48
HD Request # 53 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH7 | 2016-12-12 10:20:48
HD Request # 53 | Daily download COMPLETE for ESH7. Completion time: 1s. Unique request ID: 54 | 2016-12-12 10:20:48
Removed historical data download ID 54 | 2016-12-12 10:20:48

ESH7 Daily #1 | Reloading chart. | 2016-12-12 10:20:49
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 10:20:49
ESH7 Weekly #4 | Reloading chart. | 2016-12-12 10:20:53
ESH7 Weekly #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 10:20:53
HD Request # 54 | Downloading Historical Daily chart data for ESH7. Starting date: 1966-12-12. Service: DTCSubInstance | 2016-12-12 10:20:59
HD Request # 54 | Using server: 127.0.0.1 port 11098 | 2016-12-12 10:20:59
Socket (4061) | Connected. | 2016-12-12 10:20:59
HD Request # 54 | Setting DTC encoding to Binary | 2016-12-12 10:20:59
HD Request # 54 | Sending historical data logon request message. | 2016-12-12 10:20:59
HD Request # 54 | Requesting historical Daily data starting at 1966-12-12. | 2016-12-12 10:20:59
HD Request # 54 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 10:20:59
Socket (4061) | Shutdown and closed. | 2016-12-12 10:21:00
The network socket for historical data has been closed. | 2016-12-12 10:21:00
HD Request # 54 | Error downloading historical Daily data for ESH7. Historical data file not available for symbol. | 2016-12-12 10:21:00
HD Request # 54 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH7 | 2016-12-12 10:21:00
HD Request # 54 | Daily download COMPLETE for ESH7. Completion time: 0s. Unique request ID: 55 | 2016-12-12 10:21:00
Removed historical data download ID 55 | 2016-12-12 10:21:00

ESH7 Weekly #4 | Reloading chart. | 2016-12-12 10:21:01
ESH7 Weekly #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 10:21:01
ESH7 Daily #1 | Reloading chart. | 2016-12-12 10:21:01
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 10:21:01
ESH7 30 Min #7 | Reloading chart. | 2016-12-12 11:04:23
ESH7 #7 | Reloading chart. | 2016-12-12 11:05:02
ESH7 1 Min #6 | Reloading chart. | 2016-12-12 11:21:41
ESH7 1 Min #6 | Reloading chart. | 2016-12-12 11:23:45
ESH7 30 Min #8 | Reloading chart. | 2016-12-12 11:48:56
ESH7 #8 | Reloading chart. | 2016-12-12 11:49:13
ESH7 30 Min #7 | Reloading chart. | 2016-12-12 12:09:32
ESH7 30 Min #7 | Reloading chart. | 2016-12-12 12:14:44
ESH7 30 Min #7 | Reloading chart. | 2016-12-12 12:15:14
ESH7 30 Min #7 | Reloading chart. | 2016-12-12 12:16:41
ZCH7 30 Min #7 | Reloading chart. | 2016-12-12 12:20:29
ZCW7 30 Min #7 | Reloading chart. | 2016-12-12 12:22:49
ZSH7 30 Min #7 | Reloading chart. | 2016-12-12 12:23:09
ZSH7 30 Min #7 | Reloading chart. | 2016-12-12 12:25:58
GCLF7 30 Min #7 | Reloading chart. | 2016-12-12 12:27:34
GCLF7 30 Min #7 | Reloading chart. | 2016-12-12 12:30:51
ZCW7 30 Min #7 | Reloading chart. | 2016-12-12 12:32:32
ZCH7 30 Min #7 | Reloading chart. | 2016-12-12 12:35:46
ESH7 60 Min #1 | Reloading chart. | 2016-12-12 12:41:41
ESH7 Daily #1 | Reloading chart. | 2016-12-12 12:44:20
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 12:44:20
HD Request # 55 | Downloading Historical Daily chart data for ESH7. Starting date: 1966-12-12. Service: DTCSubInstance | 2016-12-12 12:44:27
HD Request # 55 | Using server: 127.0.0.1 port 11098 | 2016-12-12 12:44:27
Socket (4135) | Connected. | 2016-12-12 12:44:27
HD Request # 55 | Setting DTC encoding to Binary | 2016-12-12 12:44:27
HD Request # 55 | Sending historical data logon request message. | 2016-12-12 12:44:27
HD Request # 55 | Requesting historical Daily data starting at 1966-12-12. | 2016-12-12 12:44:27
HD Request # 55 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 12:44:27
Socket (4135) | Shutdown and closed. | 2016-12-12 12:44:28
The network socket for historical data has been closed. | 2016-12-12 12:44:28
HD Request # 55 | Error downloading historical Daily data for ESH7. Historical data file not available for symbol. | 2016-12-12 12:44:28
HD Request # 55 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH7 | 2016-12-12 12:44:28
HD Request # 55 | Daily download COMPLETE for ESH7. Completion time: 1s. Unique request ID: 56 | 2016-12-12 12:44:28
Removed historical data download ID 56 | 2016-12-12 12:44:28

ESH7 Daily #1 | Reloading chart. | 2016-12-12 12:44:28
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 12:44:28
HD Request # 56 | Downloading Historical Daily chart data for ESH7. Starting date: 2016-12-12. Service: DTCSubInstance | 2016-12-12 12:44:38
HD Request # 56 | Using server: 127.0.0.1 port 11098 | 2016-12-12 12:44:38
Socket (4136) | Connected. | 2016-12-12 12:44:38
HD Request # 56 | Setting DTC encoding to Binary | 2016-12-12 12:44:38
HD Request # 56 | Sending historical data logon request message. | 2016-12-12 12:44:38
HD Request # 56 | Requesting historical Daily data starting at 2016-12-12. | 2016-12-12 12:44:38
HD Request # 56 | Data is being downloaded from a remote source. Download will start when this is done. | 2016-12-12 12:44:38
Socket (4136) | Shutdown and closed. | 2016-12-12 12:44:39
The network socket for historical data has been closed. | 2016-12-12 12:44:39
HD Request # 56 | Error downloading historical Daily data for ESH7. Historical data file not available for symbol. | 2016-12-12 12:44:39
HD Request # 56 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH7 | 2016-12-12 12:44:39
HD Request # 56 | Daily download COMPLETE for ESH7. Completion time: 2s. Unique request ID: 57 | 2016-12-12 12:44:39
Removed historical data download ID 57 | 2016-12-12 12:44:39

ESH7 Daily #1 | Reloading chart. | 2016-12-12 12:44:39
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 12:44:39
ESH7 Daily #1 | Text editing operation is now complete. Reloading chart. | 2016-12-12 12:44:47
ESH7 Daily #1 | Reloading chart. | 2016-12-12 12:44:47
ESH7 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_3\Data\ESH7.dly | 2016-12-12 12:44:47
Date Time Of Last Edit: 2016-12-12 17:20:10
[2016-12-12 17:23:16]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are using a sub instance of Sierra Chart and these are the relevant messages:

HD Request # 54 | Error downloading historical Daily data for ESH7. Historical data file not available for symbol. | 2016-12-12 10:21:00
HD Request # 54 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH7 | 2016-12-12 10:21:00

Go to the main instance of Sierra Chart and open a Historical Daily chart for this same symbol and make sure you get the data there. Refer to:
https://www.sierrachart.com/index.php?page=doc/DTCServer.php#HistoricalDataAndMissingData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-12-12 17:24:09
[2016-12-12 17:26:09]
[Go To First Post]
User252419 - Posts: 235
Not working in the main instance of SierraChart.

(Message log removed)
Date Time Of Last Edit: 2016-12-12 17:29:04
[2016-12-12 17:32:43]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Message Log you posted has been removed. It is way too large.

Follow the instructions here to clear it:
Message Log: Clearing the Message Log



After that go to the Historical Daily chart in the main instance and select Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account