Support Board
Date/Time: Sat, 11 Jan 2025 17:42:08 +0000
unable to modify orders
View Count: 1132
| [2016-12-12 09:50:49] |
| User986677 - Posts: 29 |
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Hello I was unable to modify an existing order using sierra chart. Please see attachment with screenshot and log file snippet and let me know when orders can be executed with sierra. thank you, Rassul |
Private File |
| [2016-12-12 17:52:26] |
| User986677 - Posts: 29 |
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I have also tried upgrading to version 1495 and order modification is still not working through sierra chart.
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| [2016-12-12 18:02:55] |
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This is a problem with the Gain Capital server. There is nothing we can do to help in the short term with this. We will need to tell Gain Capital about this. We will need to get the FIX log. Follow the instructions here: Providing FIX Log to Support It can be privately attached following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile If you have ongoing issues with them, you probably should use another trading service: https://www.sierrachart.com/index.php?page=doc/Data.php#Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-12 18:15:12] |
| User986677 - Posts: 29 |
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Please see fix logs. Also note that the problem occurs when i am modifying an existing order. See prior attachment called "order modification failure 12-12.docx" which indicates that Order Error - Order timed-out waiting for response from service/exchange server |
Private File Private File |
| [2016-12-12 22:35:36] |
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We are contacting Gain Capital about this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-13 00:07:40] |
| User986677 - Posts: 29 |
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ok.. last time, they just restarted the server/service and that fixed the problem when this happened a few months ago.
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| [2016-12-13 05:14:16] |
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Yes we do remember that. We are still waiting for a response from them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-14 18:10:57] |
| User986677 - Posts: 29 |
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hello , its been over a day; has a response been received from them ?
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| [2016-12-14 18:52:13] |
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No. And we know this is not a good situation. We will follow-up with them again. It is not something within our control. Please consider using another trading platform service at least as a backup. We recommend CQG or CTS T4: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php http://www.sierrachart.com/index.php?page=doc/CTS_T4.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-14 20:51:33] |
| User986677 - Posts: 29 |
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Gain says they are reverting their servers to a prior version tonight and that will fix the problem. They also dont support cqg or cts t4 trading service. They said they support the .net api as an alternative. Do you know what this is and if there is a way to connect using the .net api instead of fix as a backup ? |
| [2016-12-14 21:09:29] |
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Yes we heard from Gain Capital about this: We are going to revert the FIX order server tonight during our maintenance period (between 5-6 EST) to the previous version on both SIM and Prod. We will then further test. The significant issue related to modified orders should be resolved at that point.
The .NET API is not supported. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-16 08:04:35] |
| User986677 - Posts: 29 |
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hello do you know if this has been fixed.
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| [2016-12-16 08:06:38] |
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Yes according to Gain Capital it should be. Is it not corrected for you? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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