Support Board
Date/Time: Sat, 11 Jan 2025 11:57:44 +0000
HKFE data feed stalled
View Count: 908
| [2016-11-28 08:59:26] |
| User88 - Posts: 40 |
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Hi, There was frozen feed this morning in HKFE feed from 9:38:45 to 9:40:12 (HK time GMT+8) for HSI futures (I did not check other product). I tried to download historical data, but there is no data for those period. IB data was transmitting quotes normally during those period. 1. Please help to investigate the cause of the frozen feed. 2. Please fill in the missing historical tick data for that period. Many Thanks. |
| [2016-11-28 09:23:58] |
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We are going to look into this today. We cannot take immediate action with either of these items right now. Just give us about half a day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-28 09:24:24
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| [2016-11-28 18:40:31] |
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The missing data has now been added. We are asking Barchart about the interruption. We will see what they say.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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