Support Board
Date/Time: Sat, 11 Jan 2025 13:01:21 +0000
fxcm
View Count: 1468
| [2016-11-18 15:17:43] |
| User150444 - Posts: 7 |
|
Hi, how do i go about connecting to an fxcm demo account? Thanks Chris |
| [2016-11-18 17:33:00] |
| |
|
Hello, A FXCM trading account has now been assigned to your Sierra Chart account. The particular account number assigned to your Sierra Chart account can be viewed on this page: https://www.sierrachart.com/UserControlPanel.php If this account number is one that you provided us, verify it is correct. Update Sierra Chart to the current version following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Set "Global Settings >> Data/Trade Service Settings >> Service" to "FXCM Demo Trading - DTC". Connect to the server with "File >> Connect to Data Feed". Depending upon when you receive this message it may take up to two minutes for our server to receive the updated authorizations for you to be able to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-18 18:21:51] |
| User150444 - Posts: 7 |
|
Hi, thank you for doing that! The data im seeing is different from other software that im using, using the same data source (FXCM)! Is there possibly different fxcm connections? Cheers Chris |
| [2016-11-18 19:52:21] |
| User150444 - Posts: 7 |
|
Just to add to that, i trade using a tick chart (universal renko) and I'm seeing nearly double the number of bars in today's session from what I'm seeing in other software using the same data (fxcm) and the same setup. Any help or ideas would be appreciated Cheers Chris |
| [2016-11-18 20:59:02] |
| |
|
FXCM has different data feeds. The data that you are receiving based upon the account assigned is considered the "Standard" account data feed. As compared to a dealing desk account data feed. The bid and ask spreads should also be tighter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-19 10:32:45] |
| User150444 - Posts: 7 |
|
Could I potentially be put on a different fxcm connection to try? Cheers Chris |
| [2016-11-21 09:58:26] |
| |
|
Yes we can do that. We will get this set up for you later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-21 10:51:42] |
| User150444 - Posts: 7 |
|
Brilliant thank you |
| [2016-11-21 17:12:06] |
| User150444 - Posts: 7 |
|
Hi any updates on connecting me? Cheers |
| [2016-11-21 19:14:18] |
| |
|
We need more time to set this up but it will be done today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-22 04:39:49] |
| |
|
This is still not ready for release. Please allow up to another two days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-28 23:03:12] |
| |
|
We apologize for the delay. The reason for the delay is that FXCM is still doing work on the dealing desk connections configuration.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: