Support Board
Date/Time: Thu, 21 Nov 2024 22:27:44 +0000
Zen Fire will not accept CL symbol
View Count: 2384
| [2013-04-01 16:17:18] |
| GaryD - Posts: 61 |
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I have just started a trial, have succesfully connected to Mirus/Zenfire, but the CL symbol that is listed in the Find Symbol area for futures does not work.
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| [2013-04-01 16:22:57] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-01 16:29:43] |
| GaryD - Posts: 61 |
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Software version: 957 | 2013-04-01 12:28:03 Current Service Package: 5 | 2013-04-01 12:28:03 Usage end date: 2013-04-13 | 2013-04-01 12:28:03 Sierra Chart Historical Data Service is included. | 2013-04-01 12:28:03 Active service: Zen-Fire | 2013-04-01 12:28:03 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-01 12:28:03 2013-04-01 12:28:03 Local computer clock time | 2013-04-01 12:28:03 2013-04-01 16:28:03 GMT time | 2013-04-01 12:28:03 2013-04-01 12:28:03 Time zone adjusted time | 2013-04-01 12:28:03 Time difference to server time: 8 seconds. | 2013-04-01 12:28:03 Program path: C:\SierraChart\ | 2013-04-01 12:28:03 Data Files path: C:\SierraChart\Data\ | 2013-04-01 12:28:03 OS Version Number: 6.0 | 2013-04-01 12:28:03 Zen-Fire service: Connecting. | 2013-04-01 12:28:09 Using Rithmic Zen-Fire server. | 2013-04-01 12:28:09 Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-01 12:28:11 Zen-Fire Alert Message: Market Data Connection Login Complete. ok | 2013-04-01 12:28:11 Zen-Fire Alert Message: Trading System Connection Opened. | 2013-04-01 12:28:11 Zen-Fire Alert Message: Trading System Connection Login Complete. ok | 2013-04-01 12:28:12 Account information received. | 2013-04-01 12:28:12 Zen-Fire service - FCM: Dorman | 2013-04-01 12:28:12 Zen-Fire service - IB: Mirus | 2013-04-01 12:28:12 Zen-Fire Alert Message: PnL Connection Opened. | 2013-04-01 12:28:12 Zen-Fire Alert Message: PnL Connection Login Complete. ok | 2013-04-01 12:28:12 Zen-Fire Alert Message: Intraday History Connection Opened. | 2013-04-01 12:28:12 Zen-Fire Alert Message: Intraday History Connection Login Complete. ok | 2013-04-01 12:28:13 Zen-Fire service: Connected. | 2013-04-01 12:28:13 Starting updates for: CLK3 | 2013-04-01 12:28:26 Symbol Error: CLK3 is unknown, unavailable, or improperly formatted. | 2013-04-01 12:28:26 HD Request # 1 - Downloading Intraday chart data for CLK3 to the file CLK3.scid | 2013-04-01 12:28:26 HD Request # 1 - Starting date and time: 2013-03-28 17:14:47 | 2013-04-01 12:28:26 HD Request # 1 - Zen-Fire service: Unable to download historical data because the symbol CLK3 is not a valid symbol. | 2013-04-01 12:28:26 HD Request # 1 - Skipping historical Intraday data download for symbol CLK3 | 2013-04-01 12:28:26 Real-time intraday chart data file updates started for CLK3 | 2013-04-01 12:28:26 HD Request # 2 - Downloading Historical Daily chart data for CLK13. Starting date: 2013-03-28. | 2013-04-01 12:28:27 HD Request # 2 - Requesting historical Daily data for CLK13 starting at 2013-03-27 | 2013-04-01 12:28:27 HD Request # 2 - Receiving historical Daily data for CLK13 starting at 2013-03-27 | 2013-04-01 12:28:27 Writing historical daily data for CLK13 to the file CLK13.dly | 2013-04-01 12:28:27 HD Request # 2 - Received 3 records from 2013-03-27 00:00:00 to 2013-04-01 00:00:00 (6.0 days) and wrote 2 records for CLK13 | 2013-04-01 12:28:27 HD Request # 2 - Daily download COMPLETE for CLK13 | 2013-04-01 12:28:27 |
| [2013-04-01 16:33:53] |
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You are not using the correct symbol. When you go to File >> Find Symbol what you should see is this symbol: CLK3-NYMEX Open a new chart using this symbol by selecting File >> Find Symbol and selecting the symbol again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-01 16:34:11
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