Support Board
Date/Time: Sat, 11 Jan 2025 07:47:59 +0000
OEC unable to connect to Sierra
View Count: 758
| [2016-11-05 11:22:27] |
| User504193 - Posts: 38 |
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Hi, I have just started a new chart package and unable to connect my OEC datafeed. I've enabled sierra in my s5 profile. See below for log file details. "Reading Internal Order ID file. | 2016-11-05 10:58:03 Reading Trade Orders file. | 2016-11-05 10:58:03 Reading Trade Positions file. | 2016-11-05 10:58:03 Software version: 1478 | 2016-11-05 10:58:03 Uses New Spreadsheets | 2016-11-05 10:58:03 Usage end date: 2017-11-17 | 2016-11-05 10:58:03 Enabled for: Advanced Features. | 2016-11-05 10:58:03 Enabled for: Advanced Features 2. | 2016-11-05 10:58:03 Enabled for: Sierra Chart Historical Data Service. | 2016-11-05 10:58:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-05 10:58:03 Current selected Data/Trading service: GAIN Capital/OEC | 2016-11-05 10:58:03 Chart Update Interval: 500 | 2016-11-05 10:58:03 Time Zone: +00:00:00 (UTC+00) | 2016-11-05 10:58:03 2016-11-05 11:58:07 Local computer time | 2016-11-05 10:58:03 2016-11-05 10:58:07 Local computer time in UTC | 2016-11-05 10:58:03 2016-11-05 10:58:07 Local computer time in SC Time Zone | 2016-11-05 10:58:03 2016-11-05 10:58:06 Server time in UTC | 2016-11-05 10:58:03 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-11-05 10:58:03 Program path: C:\SierraChart\ | 2016-11-05 10:58:03 Data Files path: C:\SierraChart\Data\ | 2016-11-05 10:58:03 OS Version Number: 6.2 | 2016-11-05 10:58:03 Locale Setting: C | 2016-11-05 10:58:03 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:15:10 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:15:10 GainCapital FIX Trading socket (55) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:15:31 GainCapital FIX Trading socket (55) | Shutdown and closed. | 2016-11-05 11:15:31 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:15:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:15:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:15:31 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:15:31 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:15:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:15:31 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:15:34 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:15:34 The above has been sent to support. | 2016-11-05 11:15:42 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-05 11:15:42 HTTP connection to www.sierrachart.com:80 (57) | Connected. | 2016-11-05 11:15:42 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-11-05 11:15:45 HTTP connection to www.sierrachart.com:80 (57) | Closed. No error. | 2016-11-05 11:15:49 HTTP connection to www.sierrachart.com:80 (57) | Shutdown and closed. | 2016-11-05 11:15:49 GainCapital FIX Trading socket (56) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:15:55 GainCapital FIX Trading socket (56) | Shutdown and closed. | 2016-11-05 11:15:55 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:15:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:15:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:15:55 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:15:55 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:15:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:15:55 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:15:58 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:15:58 GainCapital FIX Trading socket (58) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:16:19 GainCapital FIX Trading socket (58) | Shutdown and closed. | 2016-11-05 11:16:19 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:16:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:16:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:16:19 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:16:19 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:16:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:16:19 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:16:22 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:16:22 GainCapital FIX Trading socket (60) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:16:43 GainCapital FIX Trading socket (60) | Shutdown and closed. | 2016-11-05 11:16:43 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:16:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:16:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:16:43 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:16:43 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:16:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:16:43 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:16:46 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:16:46 GainCapital FIX Trading socket (61) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:17:07 GainCapital FIX Trading socket (61) | Shutdown and closed. | 2016-11-05 11:17:07 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:17:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:17:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:17:07 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:17:07 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:17:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:17:07 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:17:10 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:17:10 GainCapital FIX Trading socket (62) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:17:31 GainCapital FIX Trading socket (62) | Shutdown and closed. | 2016-11-05 11:17:31 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:17:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:17:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:17:31 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:17:31 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:17:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:17:31 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:17:34 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:17:34 GainCapital FIX Trading socket (63) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:17:55 GainCapital FIX Trading socket (63) | Shutdown and closed. | 2016-11-05 11:17:55 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:17:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:17:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:17:55 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:17:55 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:17:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:17:55 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:17:58 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:17:58 GainCapital FIX Trading socket (64) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:18:19 GainCapital FIX Trading socket (64) | Shutdown and closed. | 2016-11-05 11:18:19 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:18:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:18:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:18:19 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:18:19 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:18:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:18:19 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:18:22 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:18:22 GainCapital FIX Trading socket (66) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:18:43 GainCapital FIX Trading socket (66) | Shutdown and closed. | 2016-11-05 11:18:43 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:18:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:18:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:18:43 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:18:43 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:18:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:18:43 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:18:46 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:18:46 GainCapital FIX Trading socket (67) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:19:08 GainCapital FIX Trading socket (67) | Shutdown and closed. | 2016-11-05 11:19:08 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:19:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:19:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:19:08 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:19:08 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:19:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:19:08 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:19:11 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:19:11 GainCapital FIX Trading socket (68) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:19:32 GainCapital FIX Trading socket (68) | Shutdown and closed. | 2016-11-05 11:19:32 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:19:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:19:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:19:32 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:19:32 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:19:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:19:32 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:19:35 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:19:35 GainCapital FIX Trading socket (69) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:19:56 GainCapital FIX Trading socket (69) | Shutdown and closed. | 2016-11-05 11:19:56 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:19:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:19:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:19:56 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:19:56 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:19:56 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:19:56 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:19:59 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:19:59 GainCapital FIX Trading socket (70) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:20:20 GainCapital FIX Trading socket (70) | Shutdown and closed. | 2016-11-05 11:20:20 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:20:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:20:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:20:20 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:20:20 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:20:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:20:20 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-11-05 11:20:23 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-11-05 11:20:23 GainCapital FIX Trading socket (72) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-05 11:20:44 GainCapital FIX Trading socket (72) | Shutdown and closed. | 2016-11-05 11:20:44 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-11-05 11:20:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-05 11:20:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-05 11:20:44 GAIN Capital/OEC | Disconnected from the trading server. | 2016-11-05 11:20:44 GAIN Capital/OEC | Disconnected. | 2016-11-05 11:20:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-05 11:20:44 Date Time Of Last Edit: 2016-11-05 11:57:07
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| [2016-11-05 11:54:04] |
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The server is not available now. Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-05 11:55:47] |
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You might be interested in using our new connection that we offer with CTS: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Contact your broker about this. They do support CTS. It is recommended. It is a far higher quality solution than Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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