Support Board
Date/Time: Sat, 11 Jan 2025 07:05:01 +0000
I cannot get access to sierra charts through Rithmic paper server....nothing but errors
View Count: 721
| [2016-11-03 17:35:50] |
| User976540 - Posts: 2 |
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Error log below...help! Reading Internal Order ID file. | 2016-11-03 12:25:09 Reading Trade Orders file. | 2016-11-03 12:25:09 Reading Trade Positions file. | 2016-11-03 12:25:09 Software version: 1478 | 2016-11-03 12:25:09 Uses New Spreadsheets | 2016-11-03 12:25:09 Usage end date: 2016-11-18 | 2016-11-03 12:25:09 Enabled for: Advanced Features. | 2016-11-03 12:25:09 Enabled for: Advanced Features 2. | 2016-11-03 12:25:09 Enabled for: Sierra Chart Historical Data Service. | 2016-11-03 12:25:09 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-03 12:25:09 Current selected Data/Trading service: CQG WebAPI | 2016-11-03 12:25:09 Chart Update Interval: 500 | 2016-11-03 12:25:09 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-11-03 12:25:09 2016-11-03 11:25:13 Local computer time | 2016-11-03 12:25:09 2016-11-03 17:25:13 Local computer time in UTC | 2016-11-03 12:25:09 2016-11-03 12:25:13 Local computer time in SC Time Zone | 2016-11-03 12:25:09 2016-11-03 17:25:10 Server time in UTC | 2016-11-03 12:25:09 Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-11-03 12:25:09 Program path: C:\SierraChart\ | 2016-11-03 12:25:09 Data Files path: C:\SierraChart\Data\ | 2016-11-03 12:25:09 OS Version Number: 6.2 | 2016-11-03 12:25:09 Locale Setting: C | 2016-11-03 12:25:09 Rithmic Trading | Port for executable: 65204 | 2016-11-03 11:31:33 Listening socket (1076), port 65204 | Closed. | 2016-11-03 11:31:33 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-11-03 11:31:33 Rithmic Trading | Connecting to the server 127.0.0.1. Port 65204 | 2016-11-03 11:31:35 Socket (59) | Connected. | 2016-11-03 11:31:35 Rithmic Trading | Connected to server. | 2016-11-03 11:31:35 Rithmic Trading | Sending Encoding Request to server | 2016-11-03 11:31:35 Rithmic Trading | Setting DTC encoding to Binary | 2016-11-03 11:31:35 Rithmic Trading | Sending logon request message. | 2016-11-03 11:31:35 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-11-03 11:31:35 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-11-03 11:31:35 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2016-11-03 11:31:35 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-11-03 11:31:36 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-11-03 11:31:36 Rithmic Trading | Received logon response. | 2016-11-03 11:31:36 Rithmic Trading | Server Name: DTC Bridge. | 2016-11-03 11:31:36 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-11-03 11:31:36 Rithmic Trading | Logon error received from server | 2016-11-03 11:31:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-03 11:31:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-03 11:31:36 Socket (59) | Shutdown and closed. | 2016-11-03 11:31:36 Rithmic Trading | Disconnected. | 2016-11-03 11:31:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-03 11:31:36 Rithmic Trading | Port for executable: 65217 | 2016-11-03 11:31:38 Listening socket (676), port 65217 | Closed. | 2016-11-03 11:31:38 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-11-03 11:31:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 65217 | 2016-11-03 11:31:40 Socket (60) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-11-03 11:31:41 Socket (60) | Shutdown and closed. | 2016-11-03 11:31:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-03 11:31:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-03 11:31:41 Rithmic Trading | Disconnected. | 2016-11-03 11:31:41 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-03 11:31:41 Rithmic Trading | Port for executable: 65219 | 2016-11-03 11:31:43 Listening socket (1208), port 65219 | Closed. | 2016-11-03 11:31:43 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-11-03 11:31:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 65219 | 2016-11-03 11:31:45 Socket (61) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-11-03 11:31:46 Socket (61) | Shutdown and closed. | 2016-11-03 11:31:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-03 11:31:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-03 11:31:46 Rithmic Trading | Disconnected. | 2016-11-03 11:31:46 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-03 11:31:46 Rithmic Trading | Port for executable: 65221 | 2016-11-03 11:31:48 Listening socket (1204), port 65221 | Closed. | 2016-11-03 11:31:48 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-11-03 11:31:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 65221 | 2016-11-03 11:31:50 Socket (62) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-11-03 11:31:51 Socket (62) | Shutdown and closed. | 2016-11-03 11:31:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-11-03 11:31:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-11-03 11:31:51 Rithmic Trading | Disconnected. | 2016-11-03 11:31:51 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-11-03 11:31:51 File >> Disconnect selected. | 2016-11-03 11:31:52 Rithmic Trading | Disconnected. | 2016-11-03 11:31:52 Date Time Of Last Edit: 2016-11-03 17:41:00
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| [2016-11-03 17:41:52] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-11-03 11:31:36 You are getting a permission denied error. Here are the instructions to follow to resolve this: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#PermissionDeniedResolution Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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