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Date/Time: Wed, 27 Nov 2024 01:55:52 +0000



how to close account

View Count: 1544

[2016-11-03 05:49:13]
User1193154 - Posts: 54
Hello,

how to close my Sierra account?

Thank you

Flavia
[2016-11-03 17:32:18]
Sierra Chart Engineering - Posts: 104368
There is nothing special to do. It will end at 2016-12-07.

There is a small credit balance on your account of 3.25 USD but that is below the amount that we would refund.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-11-03 18:12:27]
User1193154 - Posts: 54
Ty very much,

I leave cause flexrenko wh needs to refreshed every 30 sec otherwise plotting become un-readable

Best regards
Eleonora
Date Time Of Last Edit: 2016-11-03 18:20:54
[2016-11-03 18:20:40]
Sierra Chart Engineering - Posts: 104368
So you are saying you want the Flex Renko chart to update every 30 seconds rather than the current Chart Update Interval which would be usually 500 milliseconds?

You can adjust this within the Chart Settings. Refer to:
http://www.sierrachart.com/index.php?page=doc/ChartSettings.html#ChartUpdateInterval
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-23 17:08:07]
User698182 - Posts: 2
HI
I WOUDLKIE CLOSE MY SIERA ACC WILL YOU SO KIND AND SEND ME A LINK THANK YOU
[2022-10-23 19:44:28]
Sierra_Chart Engineering - Posts: 17190
We disabled the renewal of your Service Package.

Contact us here for a refund of the Services Balance if you want that:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-10-06 16:20:34]
User971805 - Posts: 4
I want to close out my Sierra Account. What do I need to do to accomplish this please?
[2023-10-06 16:22:30]
Sierra_Chart Engineering - Posts: 17190
We have disabled renewal of all services and automatic billing through Stripe. Would you like a refund of your Services Balance? If so we will get that refunded to you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-10-06 16:28:00]
User971805 - Posts: 4
Yes, if you can refund the services balance, that will be great. Thank you for your help.
[2023-10-06 16:34:21]
Sierra_Chart Engineering - Posts: 17190
Yes this will be taken care of on Monday for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-10-09 17:33:25]
John - SC Support - Posts: 36309
Your Services Surplus balance was $61.00. We have a $5.00 processing fee for refunds, therefore a total of $56.00 was refunded.

Since we can only refund against actual transactions, you will see the refund in two parts, one for $15.00 and one for $41.00.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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