Support Board
Date/Time: Sat, 11 Jan 2025 05:57:25 +0000
gain capital doesn't update
View Count: 1129
| [2016-11-01 13:56:35] |
| natanibz - Posts: 135 |
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Hello, the price doesn't update in real time with gain capital (OEC). Thanks Date Time Of Last Edit: 2016-11-01 13:58:01
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| [2016-11-01 13:57:58] |
| dd45 - Posts: 41 |
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same
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| [2016-11-01 14:07:23] |
| RadioDC - Posts: 29 |
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I updated to version 1478 and have the same issue. No data feed. If I disconnect and reconnect the bars update, but still no live data.
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| [2016-11-01 14:21:03] |
| RadioDC - Posts: 29 |
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The problem is with Gain Capital
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| [2016-11-01 14:21:34] |
| natanibz - Posts: 135 |
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now the price updates
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| [2016-11-01 14:53:07] |
| Diomedes - Posts: 27 |
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Same problem here, the problem was with Gain and seems to be working now, however I am missing 17min worth of data and trying to delete and download did not solve it. Had this problem once before and was recommended to do this by Sierra Support: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Worked like a charm back then, not today. Any help please? |
| [2016-11-01 15:19:16] |
| patrick - Posts: 30 |
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Sorry to add. I used to use GAIN, and it has more frequent same old problems compared other feeds. You might be better off with CGQ or Rithmic. Also using GAIN, there is a slower and washing effect on changes in the DOM. And I know some brokers push their clients to use GAIN.. which I do not understand Sorry, just my ranting after seeing this post. |
| [2016-11-01 16:15:30] |
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At this time there is no missing historical Intraday data. Follow the instructions here to download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-01 16:47:54] |
| Diomedes - Posts: 27 |
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Sorry guys but its not working. Tried it multiple times, Updating the symbol settings, disconnecting the data feed and reconnecting it, deleting and downloading the data and I still have the 17min hole in all my charts and symbols. What am I doing wrong here?
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| [2016-11-01 17:20:27] |
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For what symbol?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-01 17:28:02] |
| Diomedes - Posts: 27 |
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For all futures data I am looking at. CL, YM, ES, NQ, EZ, from about 15:12:15 to 15:29:30 Central European Time. There was some problem with OEC data feed in the early afternoon (morning US time), and I have this hole in the data from that period once it started to run properly.
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| [2016-11-01 17:41:28] |
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We apologize for this. When we checked earlier, we did not notice the missing data because we were looking at a 5 minute per bar chart, and it was not actually apparent to us but we do see it now. The missing data has been filled in. Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-01 17:46:31] |
| User34424 - Posts: 21 |
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My Market Depth Historical Graph is not working It's beacuse the GAIN problem? |
| [2016-11-01 18:01:39] |
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The first step is to follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/MarketDepthHistoricalGraph.php#StepByStepInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-01 18:04:03] |
| User34424 - Posts: 21 |
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since it's not my first use (and it worked yesterday) - these settings are already set
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| [2016-11-01 18:09:37] |
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Is market depth data being received? You can tell through File >> Open Market Depth Window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-01 18:29:07] |
| User34424 - Posts: 21 |
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I see only 1 bid and 1 ask I don't think it's normal |
| [2016-11-01 18:44:30] |
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Yes that is the problem. You need to contact your broker and have them authorize your account to receive the full market depth data from the CME.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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