Support Board
Date/Time: Sat, 11 Jan 2025 06:08:29 +0000
Failed to activate the 'Hong Kong Futures Exchange' exchange.
View Count: 781
| [2016-11-01 00:08:48] |
| User88 - Posts: 40 |
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Hi, I would like to do a trial on SC Futures data. I have activated the trial, and when I activated HKFE exchange I received the following errors: Action Result: Failed to activate the 'Hong Kong Futures Exchange' exchange. To enable the exchange at least one Real-time data connection account is required. Pls help me activate HKFE exchange (5.25 USD / month). Thanks |
| [2016-11-01 01:06:39] |
| User88 - Posts: 40 |
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After activating the trial, I have problem downloading historical daily data currently. Log: ---------- HD Request # 99 | Downloading Historical Daily chart data for CLZ16. Starting date: 2016-10-31. Service: scdataallservices | 2016-11-01 03:05:05 HD Request # 99 | Using user Barchart Historical data account. | 2016-11-01 03:05:05 HD Request # 99 | Requesting historical Daily data for CLZ16 starting at 2016-10-30 | 2016-11-01 03:05:05 GFH17 Daily #4 | Reloading chart. | 2016-11-01 03:05:05 HD Request # 99 | Error downloading historical Daily data for CLZ16. Error executing query: User login failed | 2016-11-01 03:05:05 HD Request # 99 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLZ16 | 2016-11-01 03:05:05 HD Request # 99 | Daily download COMPLETE for CLZ16. Completion time: 0s. Unique request ID: 98 | 2016-11-01 03:05:05 Removed historical data download ID 98 | 2016-11-01 03:05:05 ------------- |
| [2016-11-01 03:02:33] |
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We are checking on this for you, but it is going to be a few hours for us to get this corrected for you because we need to wait until November 1 in Chicago time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-01 05:30:51] |
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We need you to go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures And click the link named "Agreement needs to be signed. " to complete the agreement. Let us know when that is done. Or you can just at that time activate the Hong Kong futures exchange and you will be all set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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