Support Board
Date/Time: Thu, 23 Jan 2025 04:59:12 +0000
Email alert on cross
View Count: 2755
| [2016-10-24 09:59:34] |
| sellis67 - Posts: 105 |
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What's the best way for me to receive an email alert when there's a cross, e.g., MA, MACD, etc?
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| [2016-10-24 16:53:29] |
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Refer to this page: Study/Chart Alerts And Scanning Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 17:54:09] |
| sellis67 - Posts: 105 |
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ok more specifically, the study is coded for an arrow on SG1 and and arrow on SG2. I want to get an email alert when either of those are triggered. Attached file.
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Private File |
| [2016-10-24 17:56:10] |
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Use this formula: =OR(SG1 > 0, SG2 > 0) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-25 01:30:16] |
| sellis67 - Posts: 105 |
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Ok for text message alert Setup under general settings do we have to input a country code or a long distance number? What is an example of a text message phone number? Do we need to have a service enabled?
Date Time Of Last Edit: 2016-10-25 01:31:02
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| [2016-10-25 03:53:59] |
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Here are detailed instructions which also include the number format: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#SMSNotifications Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-07 07:53:17] |
| sellis67 - Posts: 105 |
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HI. I'm trying to set up an email alert using a customized study where (ID3.SG8) is an "up" arrow and (ID3.SG9) is a "down" arrow and I'm getting a "TRUE" alert on the Alert Manager using the formula =OR(ID3.SG8 >0, ID3.SG9 >0) which, I believe, should trigger an alert for either an up or down arrow, but i'm not getting the email. Under Global Settings/General Settings I have the "send email when this alert is triggered" checked off and I have entered my email address in the proper box. Not sure what I'm doing wrong to not get an email alert but I'm also in SIM mode. Does the alert only work in live mode?
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| [2018-11-07 20:09:09] |
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Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#EmailNotifications (What to Do if You Do Not Get an E-Mail Alert Message) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-07 20:28:11] |
| sellis67 - Posts: 105 |
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OK so has the following email address been blocked by Sierra Chart from sending emails: (***)?
Date Time Of Last Edit: 2018-11-08 03:35:22
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| [2018-11-08 00:58:21] |
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Yes. It has been blocked You can confirm your ownership of the email and unblock it from here: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification Sierra Chart Support Date Time Of Last Edit: 2018-11-08 00:59:22
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| [2018-11-08 02:33:39] |
| sellis67 - Posts: 105 |
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OK so that's fixed. How much does the texting alert service cost?
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| [2018-11-08 03:26:01] |
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0.05 USD per text/sms, you can find the pricing and activation option here: https://www.sierrachart.com/UserControlPanel.php?page=SMS Sierra Chart Support |
| [2018-11-08 04:22:42] |
| sellis67 - Posts: 105 |
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does the phone number need to be bracketed and spaced exactly like that: or what's the easiest way to do it?
Date Time Of Last Edit: 2018-11-08 19:03:51
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| [2018-11-08 04:46:09] |
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Definitely do not use brackets but you do need a +.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-08 15:11:33] |
| sellis67 - Posts: 105 |
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so I need to verify 3 things please: 1. is the proper format for sending SMS messages to my phone number 2. is my email sellis67@gmail.com unblocked and verified 3. is this formula correct for creating an alert where "ID3.SG8" is an up arrow and "ID3.SG9" is a down arrow: OR=(ID3.SG8 > 0, ID3.SG9 > 0) Date Time Of Last Edit: 2018-11-08 19:02:56
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| [2018-11-08 17:39:53] |
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1. Yes that looks correct. You can edit your post and also remove the telephone number. 2. Yes. 3. As long as the subgraph values for that study have a positive value. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-09 17:09:37] |
| sellis67 - Posts: 105 |
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Ok so the email and texts are set up properly but I'm still not getting an email. Maybe my formula is wrong. Is the OR function correct? I'm looking to get an email if I get a long signal or a short signal. The long signal is ID3.SG8 and the short signal is ID3.SG9. Do I need to do two separate formulas? Idk.
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| [2018-11-09 17:42:35] |
| John - SC Support - Posts: 37420 |
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Just in case - make sure that your formula looks like this: =OR(ID3.SG8 > 0, ID3.SG9 > 0) From above, you had the equals sign in the wrong place. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-09 17:52:58] |
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Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#EmailNotifications (What to Do if You Do Not Get an E-Mail Alert Message) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-09 23:54:16] |
| sellis67 - Posts: 105 |
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Yes, the formula is exactly what you wrote. So if the formula is correct and the email and text message is set up correctly then what am I doing wrong??? I'm at a loss.
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| [2018-11-10 00:25:57] |
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The only information we have about this is here: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#EmailNotifications (What to Do if You Do Not Get an E-Mail Alert Message) The biggest question is simply whether you get a message in the Alerts Log indicating the email message has been sent. If yes, then the email message was sent. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-10 00:59:43] |
| sellis67 - Posts: 105 |
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I know I've already been through it. I'll meditate on it this weekend.
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