Support Board
Date/Time: Sat, 11 Jan 2025 03:51:35 +0000
7 day intraday chart
View Count: 1413
| [2016-10-24 00:46:56] |
| User333270 - Posts: 10 |
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Hello, My 7 day intraday charts are loading Thursday through Wednesday, rather than Monday through Friday. How can I correct this please? |
| [2016-10-24 06:28:38] |
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So you are saying the most recent date in the chart is Wednesday? Instead of the current day which should be Sunday or Monday?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 14:07:36] |
| User333270 - Posts: 10 |
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No the most recent date is Thursday 10/20, rather than Monday 10/24.
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| [2016-10-24 16:16:34] |
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Make sure the symbol of the chart is correct. Refer to help topic 1.3: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 What is the exact symbol of the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 18:10:57] |
| User333270 - Posts: 10 |
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ESZ6
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| [2016-10-24 18:15:49] |
| User333270 - Posts: 10 |
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http://www.sierrachart.com/image.php?Image=1477332915650.png
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| [2016-10-24 19:06:53] |
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Refer to the section here about Weekly bars with Intraday Chart data: Chart Settings: Days-Minutes-Seconds-Milliseconds Per Bar (Chart >> Chart Settings >> Bar Period >> Intraday Chart Bar Period Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-24 19:09:09
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| [2016-10-25 00:52:57] |
| User333270 - Posts: 10 |
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I am using date range. However a Wednesday 4/20/16 is selected and when I change it to 4/18/16, a Monday, it reverts back to 4/20 when I hit apply and ok.
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| [2016-10-25 00:59:06] |
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The only reason this could be the case is if Chart >> Chart Settings >> Advanced Settings 2 >> Chart Linking >> Days to Load is being used. Are you using chart linking?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-25 00:59:38
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| [2016-10-25 01:19:21] |
| User333270 - Posts: 10 |
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Link 1 is selected, there are no number of days selected for days to load.
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| [2016-10-25 03:35:37] |
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We think we know what the problem is. Help topic 18 is what is applicable here: Unable to Change the Bar Time Period for Charts However, you should receive a prompt when you change the Use Date Range >> From setting as is documented. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-25 03:40:49
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| [2016-10-25 23:04:11] |
| User333270 - Posts: 10 |
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Well I've updated to the current version, I have nothing referenced and no studies on my 7-0-0 chart and I am using my pointer tool. Still I cannot change the date range.
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| [2016-10-25 23:11:39] |
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This really makes no sense so we will have to test this. Provide the Chartbook by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-26 01:43:52] |
| User333270 - Posts: 10 |
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File attached
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Private File |
| [2016-10-26 03:44:01] |
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In the Chartbook you provided we see no chart with a bar period of 7-0-0. Also what is the exact Date Format you are using for the From date. Refer to the proper format here: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#UseDateRangeFromTo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-27 03:33:57
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| [2016-10-26 11:53:02] |
| User333270 - Posts: 10 |
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You do not see Chart #4, 7 Day, Intrady Chart with 7-0-0??? You did receive Share-Historical Charts?? The exact date format is 2016-04-20.
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| [2016-10-26 17:12:29] |
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We see that chart but it is a Historical Weekly chart and not an Intraday chart. Also we think you are probably changing the wrong setting. The only Date setting that you can change is Use Date Range >> From. Take note of the exact words that we stated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-26 17:13:09
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| [2016-10-27 02:27:36] |
| User333270 - Posts: 10 |
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I am confused. When I pull up chart settings,in Chart Data Type: Intraday Chart is selected. Intraday Chart Bar Period Type is Days-Mins-Sec Per Bar, 7-0-0 is selected. Why is this considered a historic chart? I used the Date Range Use Date Range---From: 2011-01-03 To: 2016-10-26. The chart is still not accurate. I am getting extremely frustrated as I am sure you are with my questions.
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| [2016-10-27 03:32:50] |
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When I pull up chart settings,in Chart Data Type: Intraday Chart is selected. Intraday Chart Bar Period Type is Days-Mins-Sec Per Bar, 7-0-0 is selected. Why is this considered a historic chart? This is not what we see in the Chartbook you provided in chart #4. It is set to Historical Chart but that is not particularly relevant at the moment.We have updated the documentation here which includes a screenshot showing the setting that can be changed: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#UseDateRangeFromTo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-27 03:34:13
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| [2016-10-27 08:00:12] |
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If you need more help, we will need to look at this using Remote Assistance. However, we just did a test now and set the Use Date Range >> From date to 2016-04-20. No problems as we would expect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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