Support Board
Date/Time: Sat, 11 Jan 2025 11:45:14 +0000
I couldnt flatten my position
View Count: 912
| [2016-10-18 18:41:24] |
| User638756 - Posts: 52 |
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I shorted $HOG today and it didnt feel right so I decided to flatten. Everytime I pushed flatten I noticed it bought 100 shares of $HOG. How could this happen?
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| [2016-10-19 02:06:33] |
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We see you are using Interactive Brokers. This is a current problem we are aware of: When an IB execution message is received from Trader Workstation which indicates an order fill, the Total Filled Quantity field is zero which leads to the following issues: - An overfill error occurs. - The fill is not logged. This also affects any profit/loss calculations which depend on this. - The internal position quantity is not immediately updated and will be updated eight seconds later. This is something Interactive Brokers needs to solve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-19 02:07:12
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| [2016-10-19 20:28:28] |
| User638756 - Posts: 52 |
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Is this a fairly new problem or something that they have been aware of?
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| [2016-10-19 20:50:37] |
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It is new as we understand as of Friday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-29 14:16:39] |
| User638756 - Posts: 52 |
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IB said they had fixed the issue in TWS but I would like to find out if Sierra chart has had any further instances like this lately? Thanks for your service! |
| [2016-11-29 17:43:27] |
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No, there are no further problems with this and the latest versions of Sierra Chart also have a patch to prevent any problem when the Total Filled Quantity order field is not set.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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