Support Board
Date/Time: Thu, 21 Nov 2024 23:16:06 +0000
Missing Data on ICE Brent contract
View Count: 2611
| [2013-04-01 14:09:52] |
| oicur12 - Posts: 17 |
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Here is the paragraph from the message log. I have deleted and newly downloaded the data but I'm still getting the same message. All data is missing since the close on Friday, March 29th. What else can I do to fill in the missing data? Please advise. Thank you in advance. Downloading Intraday chart data for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 to the file ICE_IC-BRN-ICE_0-IC.BRN.201305.1.scid | 2013-04-01 08:50:48 Starting date and time: 2013-03-28 16:59:57 | 2013-04-01 08:50:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-28 | 2013-04-01 08:50:48 Timestamp of first Intraday data file record written: 2013-03-28 16:59:57 | 2013-04-01 08:50:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-29 | 2013-04-01 08:50:48 CTS T4 Service: Exception caught in OnChartDataComplete: Buffer cannot be null. Parameter name: buffer | 2013-04-01 08:50:50 Error downloading historical Intraday data for ICE_IC-BRN-ICE_0-IC.BRN.201305.1. The download timed out. | 2013-04-01 08:52:20 Received 13614 records and wrote 1 record for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 | 2013-04-01 08:52:20 Intraday download COMPLETE for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 | 2013-04-01 08:52:20 Real-time intraday chart data file updates started for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 | 2013-04-01 08:52:20 |
| [2013-04-01 16:15:33] |
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We see why this is happening. We need to work on this and we will have a new version out this evening. It is an unexpected issue being encountered with the T4 software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-01 16:15:50
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| [2013-04-02 14:05:38] |
| oicur12 - Posts: 17 |
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Still experiencing the same issue (with ICE Brent Contract) as described in the original post after downloading current version today. Please advise. |
| [2013-04-02 14:13:34] |
| oicur12 - Posts: 17 |
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F.y.i. I've just rolled back to a previous version (943) and still have the issue with ICE Brent missing data. Here is the Message Log for the error. Downloading Intraday chart data for ICE_CO-SB-ICE_0-CO.SB.201305.1 to the file ICE_CO-SB-ICE_0-CO.SB.201305.1.scid | 2013-04-02 09:08:47 Starting date and time: 2013-02-27 12:59:56 | 2013-04-02 09:08:47 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-02-27 | 2013-04-02 09:08:47 Timestamp of first Intraday data file record written: 2013-02-27 12:59:56 | 2013-04-02 09:08:47 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-02-28 | 2013-04-02 09:08:47 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-01 | 2013-04-02 09:08:47 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-02 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-03 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-04 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-05 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-06 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-07 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-08 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-09 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-10 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-11 | 2013-04-02 09:08:48 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-12 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-13 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-14 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-15 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-16 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-17 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-18 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-19 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-20 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-21 | 2013-04-02 09:08:49 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-22 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-23 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-24 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-25 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-26 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-27 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-28 | 2013-04-02 09:08:50 CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-29 | 2013-04-02 09:08:50 CTS T4 Service: Exception caught in OnChartDataComplete: Buffer cannot be null. Parameter name: buffer | 2013-04-02 09:08:50 |
| [2013-04-02 14:34:28] |
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Yes, we know about the problem. We got behind yesterday and did not complete this. It will be done later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-02 15:22:28] |
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This has been resolved. We are uploading a new release now. In about 20 minutes update with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-03 03:03:41
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