Support Board
Date/Time: Sat, 11 Jan 2025 09:48:14 +0000
Error related to overfill
View Count: 998
| [2016-10-17 20:25:11] |
| User577170 - Posts: 8 |
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Notice - An overfill UpdateOrder call has occurred. InternalOrderID: 1718, Overfill Quantity: 10,
Received the above error, did not affect my trading. Curious what this error is related to. |
| [2016-10-17 21:21:56] |
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We think we know what the cause of this is. Just give us about an hour to look into this and we will respond in this thread with more information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 22:07:21] |
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This problem is *not* related to any changes Sierra Chart has made and released. The conclusion at this point, is that when an IB execution message is received which indicates an order fill, the Total Filled Quantity field is zero which leads to the following issues: - An overfill error occurs. - The fill is not logged. This also affects any profit/loss calculations which depend on this. - The internal position quantity is not immediately updated and will be updated eight seconds later. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-17 22:07:36
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| [2016-11-10 08:19:11] |
| Rainer - Posts: 110 |
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I have the same 'overfill' issue with FXCM (see attached) ... so what would cause this, now that this is occurring with 'two' separate brokers?
Date Time Of Last Edit: 2016-11-10 08:20:20
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SC1.png| [2016-11-10 09:05:37] |
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We have looked into this and implemented a patch for it. Follow the instructions here to update to the latest prerelease: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart does safely handle the overfill without any consequence. Let us know if the problem is resolved after the update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-10 09:18:51] |
| Rainer - Posts: 110 |
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That patch did fix it, (no more 'overfill' pop-up messages). Thank You for your prompt attendance!
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