Support Board
Date/Time: Fri, 10 Jan 2025 22:58:40 +0000
NQ100 dec futures not updating
View Count: 868
| [2016-10-07 08:22:43] |
| User222458 - Posts: 2 |
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Cannot trade NQ.20161200.CME_Eq Log: CTS order update (Rejected). Info: Exchange not allowed for user. Internal Order ID: 128. Service Order ID: (none). Symbol: NQ.20161200.CME_EQ | 2016-10-07 08:21:01 * I can trade on CTS platform along with other cme products Please assist. |
| [2016-10-07 08:26:14] |
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The letter case of that symbol is not correct. Close all of the charts for that symbol. And reopen it through File >> Find Symbol. The correct symbol is: NQ.20161200.CME_Eq Refer to: http://www.sierrachart.com/index.php?page=doc/ChartDataFiles.html#CorrectingSymbolLetterCase Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-07 08:27:54
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| [2016-10-07 12:46:06] |
| User222458 - Posts: 2 |
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Thanks, that has sorted it.
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