Support Board
Date/Time: Fri, 10 Jan 2025 23:09:59 +0000
Software crash
View Count: 736
| [2016-10-06 03:06:17] |
| User22591 - Posts: 133 |
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Starting late this afternoon I have been having problem with your software . It seems to be crashing or crashed. I cannot open or close my charts. Is there a problem on your end? Winston Date Time Of Last Edit: 2016-10-06 03:29:18
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| [2016-10-06 03:54:50] |
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It is best that we set a time tomorrow to look at this with remote assistance. We could do that in your afternoon. Please confirm. Also make sure your current telephone number is set here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-06 03:55:22
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| [2016-10-06 17:57:46] |
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This problem was caused by custom studies causing exceptions. Avoid using those custom studies. Or run Sierra Chart in Safe Mode. For instructions, refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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