Support Board
Date/Time: Fri, 10 Jan 2025 23:01:37 +0000
Data service connection
View Count: 659
| [2016-10-04 17:40:32] |
| User707746 - Posts: 2 |
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Hi im tried to connect SierraChart to CQG data feed but it's loop on the connection indefinitely, can you help me thank.
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| [2016-10-04 18:15:25] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-05 07:45:40] |
| User707746 - Posts: 2 |
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Reading Internal Order ID file. | 2016-10-05 07:38:29 Reading Trade Orders file. | 2016-10-05 07:38:29 Reading Trade Positions file. | 2016-10-05 07:38:29 Software version: 1466 | 2016-10-05 07:38:29 Uses New Spreadsheets | 2016-10-05 07:38:29 Usage end date: 2016-10-16 | 2016-10-05 07:38:29 Enabled for: Advanced Features. | 2016-10-05 07:38:29 Enabled for: Advanced Features 2. | 2016-10-05 07:38:29 Enabled for: Sierra Chart Historical Data Service. | 2016-10-05 07:38:29 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-10-05 07:38:29 Current selected Data/Trading service: CQG FIX Trading | 2016-10-05 07:38:29 Chart Update Interval: 500 | 2016-10-05 07:38:29 Time Zone: +00:00:00 (UTC+00) | 2016-10-05 07:38:29 2016-10-05 09:38:32 Local computer time | 2016-10-05 07:38:29 2016-10-05 07:38:32 Local computer time in UTC | 2016-10-05 07:38:29 2016-10-05 07:38:32 Local computer time in SC Time Zone | 2016-10-05 07:38:29 2016-10-05 07:38:31 Server time in UTC | 2016-10-05 07:38:29 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-10-05 07:38:29 Program path: C:\SierraChart\ | 2016-10-05 07:38:29 Data Files path: C:\SierraChart\Data\ | 2016-10-05 07:38:29 OS Version Number: 6.1 | 2016-10-05 07:38:29 Locale Setting: C | 2016-10-05 07:38:29 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-10-05 07:43:54 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-10-05 07:43:54 socket (56) | Connected. | 2016-10-05 07:43:54 socket (56) | Starting TLS 1.2 connection. | 2016-10-05 07:43:54 socket (56) | SSL connection established. | 2016-10-05 07:43:55 CQG FIX: Sending the Logon message. | 2016-10-05 07:43:55 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-05 07:43:55 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-05 07:43:55 socket (56) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-05 07:43:55 socket (56) | SSL has been shut down. | 2016-10-05 07:43:55 socket (56) | SSL object has been freed. SSL state is now disconnected. | 2016-10-05 07:43:55 socket (56) | Shutdown and closed. | 2016-10-05 07:43:55 CQG FIX: Disconnected. | 2016-10-05 07:43:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-05 07:43:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-05 07:43:55 CQG FIX Trading | Disconnected. | 2016-10-05 07:43:55 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-05 07:43:55 Date Time Of Last Edit: 2016-10-05 08:22:20
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| [2016-10-05 08:21:56] |
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This is the relevant message: CQG FIX: Sending the Logon message. | 2016-10-05 07:43:55 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-05 07:43:55 Refer to item 3 here: CQG Trading Platform Service: Common Error Messages You will need to contact your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-05 08:23:15
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