Support Board
Date/Time: Fri, 10 Jan 2025 22:57:35 +0000
Range bar charts continuously reloading.
View Count: 1469
| [2016-10-03 20:23:43] |
| NRGTrader - Posts: 351 |
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I updated to version 1468 per the other OEC post since my data also was not updating. Now the data seems to have updated, but all my RangeBar charts are constantly flashing. All symbols except ESZ6. The other symbols are NQZ6, 6AZ6, 6BZ6, 6EZ6, ZNZ6, ZFZ6, ZBZ6, GCLX6 and QMX6.
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| [2016-10-03 20:40:28] |
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Provide us your Chartbook so we can test this. Follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 20:42:02] |
| NRGTrader - Posts: 351 |
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I've privately attached one example that is exhibiting the issue.
Date Time Of Last Edit: 2016-10-03 20:44:49
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Private File |
| [2016-10-03 20:44:20] |
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Yes. The instructions explain just how to do that. You can trust that when it is set as a private attachment that only we can see it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 20:44:58] |
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We do not see any attachment. Privately attach it here. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 20:45:28] |
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Disregard prior post. We now see the attachment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 20:50:57] |
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We tested the Chartbook and we do not see any continuous reloading. We think this is due to a custom study you are using which we see there are several of. Why exactly that is occurring we do not know. Remove the custom studies one by one and see which one when removed, stops the reloading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 20:51:45
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| [2016-10-03 21:08:04] |
| NRGTrader - Posts: 351 |
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I seems to be a combination of the BAV Summation Difference and the ColoredCCI study (which I paid for you to create for me). Deleting either separately still produces the issue. Only when both are deleted does the "blinking" stop. However, both of those exist in the ESZ6 chart and it does NOT "blink".
Date Time Of Last Edit: 2016-10-03 21:10:19
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Private File |
| [2016-10-04 00:38:45] |
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Do you have the source code for those studies? If so, compile them again following the instructions here: http://www.sierrachart.com/index.php?page=doc/BuildCustomStudiesDLL.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 15:48:50] |
| NRGTrader - Posts: 351 |
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I recompiled the ColoredCCI file. The BAV Summation is a custom study that is part of the Sierra Chart package. I don't have the source BAVSummation._scsf_summdiff. Recompiling the ColoredCCI had not effect - still "blinking"
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| [2016-10-04 16:48:17] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 17:07:31] |
| NRGTrader - Posts: 351 |
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Just FYI, I made another attempt with new compiled ColoredCCI. It seems to be the BAVSummation._scsf_summdiff. With the recompiled ColoredCCI and remove the BAVSummation - the blinking (i.e., constant reloading of the chart containing that study) stops.
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| [2016-10-04 17:43:36] |
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We have looked this over and we do not see any problem in the Sierra Chart code which would cause this. We will rebuild the User Contributed Studies file.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 17:46:23] |
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We realize this is not true: The BAV Summation is a custom study that is part of the Sierra Chart package. I don't have the source BAVSummation._scsf_summdiff.
This is definitely not provided with Sierra Chart. It must be corrupting the sc data structure. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 17:47:05] |
| NRGTrader - Posts: 351 |
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OK, after rebuild and will I need to redownload ver1468 or a newer version or will you just supply the rebuilt User Contributed Studies file?
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| [2016-10-04 17:50:05] |
| NRGTrader - Posts: 351 |
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Poor word choice on my part. What I meant was the BAV studies are part of the Custom Studys. I do not recall ever adding that separately - i.e., I believe it was installed the first time I installed SC package several years ago.
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| [2016-10-04 18:14:40] |
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We definitely cannot help you with BAVSummation._scsf_summdiff. Go to the Sierra Chart Data folder and delete the file BAVSummation.dll. What does the study do? It seems like something Sierra Chart already has or could be easily created. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-04 18:15:00
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| [2016-10-04 18:22:19] |
| NRGTrader - Posts: 351 |
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Cumulative, i.e., summation difference of bid volume and ask volume. I can probably accomplish same thing using a summation study of bid ask with input being difference vs. using this custom study.
Date Time Of Last Edit: 2016-10-04 18:31:30
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Private File |
| [2016-10-04 18:35:33] |
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Yes. Use this study to accomplish this: http://www.sierrachart.com/index.php?page=doc/TechnicalStudiesReference.html#s134 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 18:40:54] |
| NRGTrader - Posts: 351 |
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Thank you for your assistance.
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