Support Board
Date/Time: Fri, 10 Jan 2025 22:53:26 +0000
Gain/OEC not updating
View Count: 807
| [2016-10-03 13:31:31] |
| StevieD - Posts: 39 |
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Another user having problems v1467.
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| [2016-10-03 16:38:20] |
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Tell us one of the symbols that is not updating and only one of the symbols. After that provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 16:45:34] |
| StevieD - Posts: 39 |
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YMZ6/YMZ16 But frankly, logging in and completing the initial historical and real-time updating for a workbook is iffy takes a long time, and doesn't complete as in SC basically freezes. That is the case at this moment with a fresh restart. My workbook contains 4 OEC symbols, but with several time frames for each. HTH Thanks |
| [2016-10-03 16:55:30] |
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The symbols need to use two digit years. So the proper symbol in this case is YMZ16. None of the symbols should have a single digit year in them. Because the symbols now use two digit years, the historical data has to be downloaded for them. If the charts are set to load a large number of days, and your computer is not powerful enough, then this is the reason for the freezing. We would not normally expect that though. Would be best to open one chart at a time and reduce the number of days loaded in the chart. Refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 16:56:13
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| [2016-10-03 17:10:32] |
| StevieD - Posts: 39 |
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Excuse for including the old and new symbol. It shows on the chart as YMZ16. Bottomline, your suggestion is not something that I am willing to go through (rebuilding the workbook) during market hours. This symbol change has clearly not gone smoothly, and I am more inclined to wait for updates since everything worked fine prior. |
| [2016-10-03 17:38:14] |
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Give us about another 20 minutes, to release a new version which will support single-digit years which will work around the issue. We do believe the problem in your case is you have complex charts and the computer is not powerful enough to easily handle a large amount of data downloading and probably the charts are downloading tick by tick data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 18:09:11] |
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Refer to this posting here: Notice: Conversion to Two Digit Years for Gain Capital/OEC Trading Service Users | Post: 100471 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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