Support Board
Date/Time: Fri, 10 Jan 2025 21:18:36 +0000
Crude Oil Brent-NYMEX data missing
View Count: 1181
| [2016-09-27 07:25:38] |
| User983039 - Posts: 11 |
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I opened a new chart of Crude Oil Brent- NYMEX (SC) But some of the chart data is missing for example, from 1st till 18th Sep 2016. I have attached the screenshot of chart and chart settings. I am using the updated version of the software.
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 Sett-1.PNG / V - Attached On 2016-09-27 07:25:00 UTC - Size: 40.82 KB - 269 views Sett-2.PNG / V - Attached On 2016-09-27 07:25:09 UTC - Size: 41.83 KB - 260 views |
| [2016-09-27 17:44:57] |
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There were two problems with the settings for the symbol. They have both been corrected. Update the Symbol Settings as explained here: Global Symbol Settings: Update Symbol Settings The next step is to re-download all the data in the chart: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-27 23:51:39] |
| User983039 - Posts: 11 |
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I have gone through the process explained in the above two links and at chart was downloading the data but then nothing appeared. The whole chart is blank. I tried restarting the software, re-downloading the data, etc but no joy. The charts are working fine but only the SC chart doesn't seem to show any data. I have attached the screenshot of the chart settings.
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| [2016-09-28 00:07:18] |
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That actually is not the correct symbol for what you want. The underlying symbol is QA. Use this. It is listed under File >> Find Symbol >> Futures -Energies First update the symbol settings as explained here: http://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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