Support Board
Date/Time: Fri, 10 Jan 2025 21:03:43 +0000
no connection to datafeed
View Count: 725
| [2016-09-26 06:38:49] |
| nicktrader - Posts: 725 |
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Since Saturday I do not get any connection. Reading Internal Order ID file. | 2016-09-26 08:34:03 Reading Trade Orders file. | 2016-09-26 08:34:03 Reading Trade Positions file. | 2016-09-26 08:34:03 Software version: 1463 | 2016-09-26 08:34:03 Uses New Spreadsheets | 2016-09-26 08:34:03 Usage end date: 2017-01-04 | 2016-09-26 08:34:03 Enabled for: Advanced Features. | 2016-09-26 08:34:03 Enabled for: Sierra Chart Historical Data Service. | 2016-09-26 08:34:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-09-26 08:34:03 Current selected Data/Trading service: CQG FIX Trading | 2016-09-26 08:34:03 Chart Update Interval: 500 | 2016-09-26 08:34:03 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-09-26 08:34:03 2016-09-26 08:34:06 Local computer time | 2016-09-26 08:34:03 2016-09-26 06:34:06 Local computer time in UTC | 2016-09-26 08:34:03 2016-09-26 08:34:06 Local computer time in SC Time Zone | 2016-09-26 08:34:03 2016-09-26 06:34:06 Server time in UTC | 2016-09-26 08:34:03 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-09-26 08:34:03 Program path: C:\SierraChart\ | 2016-09-26 08:34:03 Data Files path: C:\SierraChart\Data\ | 2016-09-26 08:34:03 OS Version Number: 6.2 | 2016-09-26 08:34:03 Locale Setting: C | 2016-09-26 08:34:03 Created the DTC Protocol server. | 2016-09-26 08:34:03 DTC Protocol Server listening on port 11099. | 2016-09-26 08:34:03 Created the DTC Protocol historical data server. | 2016-09-26 08:34:03 HD Server Manager | Listening on port 11098 | 2016-09-26 08:34:03 Checking for new symbol settings for cqg | 2016-09-26 08:34:03 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-09-26 08:34:03 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-09-26 08:34:03 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-09-26 08:34:03 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-09-26 08:34:03 Symbol settings are up-to-date for cqg | 2016-09-26 08:34:03 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-26 08:35:59 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-09-26 08:35:59 socket (27) | Connected. | 2016-09-26 08:35:59 socket (27) | Starting TLS 1.2 connection. | 2016-09-26 08:35:59 socket (27) | SSL connection established. | 2016-09-26 08:35:59 CQG FIX: Sending the Logon message. | 2016-09-26 08:35:59 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2016-09-26 08:36:00 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-09-26 08:36:00 socket (27) | SSL shutdown indicates not able to send 'close notify'. | 2016-09-26 08:36:00 socket (27) | SSL has been shut down. | 2016-09-26 08:36:00 socket (27) | SSL object has been freed. SSL state is now disconnected. | 2016-09-26 08:36:00 socket (27) | Shutdown and closed. | 2016-09-26 08:36:00 CQG FIX: Disconnected. | 2016-09-26 08:36:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-26 08:36:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-26 08:36:00 CQG FIX Trading | Disconnected. | 2016-09-26 08:36:00 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-26 08:36:00 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-26 08:36:03 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-09-26 08:36:03 socket (28) | Connected. | 2016-09-26 08:36:03 socket (28) | Starting TLS 1.2 connection. | 2016-09-26 08:36:03 socket (28) | SSL connection established. | 2016-09-26 08:36:03 CQG FIX: Sending the Logon message. | 2016-09-26 08:36:03 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2016-09-26 08:36:03 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-09-26 08:36:03 socket (28) | SSL shutdown indicates not able to send 'close notify'. | 2016-09-26 08:36:03 socket (28) | SSL has been shut down. | 2016-09-26 08:36:03 socket (28) | SSL object has been freed. SSL state is now disconnected. | 2016-09-26 08:36:03 socket (28) | Shutdown and closed. | 2016-09-26 08:36:03 CQG FIX: Disconnected. | 2016-09-26 08:36:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-26 08:36:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-26 08:36:03 CQG FIX Trading | Disconnected. | 2016-09-26 08:36:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-26 08:36:03 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-26 08:36:06 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-09-26 08:36:06 socket (30) | Connected. | 2016-09-26 08:36:07 socket (30) | Starting TLS 1.2 connection. | 2016-09-26 08:36:07 socket (30) | SSL connection established. | 2016-09-26 08:36:07 CQG FIX: Sending the Logon message. | 2016-09-26 08:36:07 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2016-09-26 08:36:07 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-09-26 08:36:07 socket (30) | SSL shutdown indicates not able to send 'close notify'. | 2016-09-26 08:36:07 socket (30) | SSL has been shut down. | 2016-09-26 08:36:07 socket (30) | SSL object has been freed. SSL state is now disconnected. | 2016-09-26 08:36:07 socket (30) | Shutdown and closed. | 2016-09-26 08:36:07 CQG FIX: Disconnected. | 2016-09-26 08:36:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-26 08:36:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-26 08:36:07 CQG FIX Trading | Disconnected. | 2016-09-26 08:36:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-26 08:36:07 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-26 08:36:10 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-09-26 08:36:10 socket (31) | Connected. | 2016-09-26 08:36:10 socket (31) | Starting TLS 1.2 connection. | 2016-09-26 08:36:10 socket (31) | SSL connection established. | 2016-09-26 08:36:11 CQG FIX: Sending the Logon message. | 2016-09-26 08:36:11 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2016-09-26 08:36:11 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-09-26 08:36:11 socket (31) | SSL shutdown indicates not able to send 'close notify'. | 2016-09-26 08:36:11 socket (31) | SSL has been shut down. | 2016-09-26 08:36:11 socket (31) | SSL object has been freed. SSL state is now disconnected. | 2016-09-26 08:36:11 socket (31) | Shutdown and closed. | 2016-09-26 08:36:11 CQG FIX: Disconnected. | 2016-09-26 08:36:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-26 08:36:11 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-26 08:36:11 CQG FIX Trading | Disconnected. | 2016-09-26 08:36:11 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-26 08:36:11 Date Time Of Last Edit: 2016-09-26 06:51:38
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| [2016-09-26 06:51:13] |
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Most likely because Sierra Chart is connecting to the CQG demo server: CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-26 08:34:33 Select Global Settings >> Data/Trade Service Settings. Set the "Server" to Live. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-26 06:52:11
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| [2016-09-26 08:03:34] |
| nicktrader - Posts: 725 |
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Same old story. I made an update and after starting it changed by itself to DEMO. I do not know why. Reading Internal Order ID file. | 2016-09-26 09:57:29 Reading Trade Orders file. | 2016-09-26 09:57:29 Reading Trade Positions file. | 2016-09-26 09:57:29 Software version: 1460 | 2016-09-26 09:57:29 Uses New Spreadsheets | 2016-09-26 09:57:29 Usage end date: 2017-01-04 | 2016-09-26 09:57:29 Enabled for: Advanced Features. | 2016-09-26 09:57:29 Enabled for: Sierra Chart Historical Data Service. | 2016-09-26 09:57:29 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-09-26 09:57:29 Current selected Data/Trading service: CQG FIX Trading | 2016-09-26 09:57:29 Chart Update Interval: 500 | 2016-09-26 09:57:29 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-09-26 09:57:29 2016-09-26 09:57:32 Local computer time | 2016-09-26 09:57:29 2016-09-26 07:57:32 Local computer time in UTC | 2016-09-26 09:57:29 2016-09-26 09:57:32 Local computer time in SC Time Zone | 2016-09-26 09:57:29 2016-09-26 07:57:31 Server time in UTC | 2016-09-26 09:57:29 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-09-26 09:57:29 Program path: C:\SierraChart\ | 2016-09-26 09:57:29 Data Files path: C:\SierraChart\Data\ | 2016-09-26 09:57:29 OS Version Number: 6.2 | 2016-09-26 09:57:29 Locale Setting: C | 2016-09-26 09:57:29 Created the DTC Protocol server. | 2016-09-26 09:57:29 DTC Protocol Server listening on port 11099. | 2016-09-26 09:57:29 Created the DTC Protocol historical data server. | 2016-09-26 09:57:29 HD Server Manager | Listening on port 11098 | 2016-09-26 09:57:29 Checking for new symbol settings for cqg | 2016-09-26 09:57:29 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-09-26 09:57:29 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-09-26 09:57:29 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-09-26 09:57:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-09-26 09:57:29 Requesting symbol settings for cqg. Overwrite = on. | 2016-09-26 09:57:29 Symbol settings received. | 2016-09-26 09:57:33 Processed 852 symbol settings. | 2016-09-26 09:57:33 CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-26 10:00:51 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-09-26 10:00:51 socket (58) | Connected. | 2016-09-26 10:00:51 socket (58) | Starting TLS 1.2 connection. | 2016-09-26 10:00:51 socket (58) | SSL connection established. | 2016-09-26 10:00:52 CQG FIX: Sending the Logon message. | 2016-09-26 10:00:52 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2016-09-26 10:00:52 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-09-26 10:00:52 socket (58) | SSL shutdown indicates not able to send 'close notify'. | 2016-09-26 10:00:52 socket (58) | SSL has been shut down. | 2016-09-26 10:00:52 socket (58) | SSL object has been freed. SSL state is now disconnected. | 2016-09-26 10:00:52 socket (58) | Shutdown and closed. | 2016-09-26 10:00:52 CQG FIX: Disconnected. | 2016-09-26 10:00:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-26 10:00:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-26 10:00:52 CQG FIX Trading | Disconnected. | 2016-09-26 10:00:52 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-26 10:00:52 Date Time Of Last Edit: 2016-09-26 08:39:49
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| [2016-09-26 08:39:19] |
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You need to set the Server back to "Live": Select Global Settings >> Data/Trade Service Settings. Set the "Server" setting to Live. Press OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-26 08:40:27
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