Support Board
Date/Time: Fri, 10 Jan 2025 18:22:35 +0000
Cannot amend attached orders placed through LMAX web platform.
View Count: 716
| [2016-09-21 16:46:50] |
| User515399 - Posts: 6 |
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Hi, I am unable to modify orders that I placed through LMAX. For example, using the LMAX web-platform, I placed a market order to buy and with a profit target and stop point. Once the market order is filled, the profit target and stop order appear on Sierra Chart. However, I am not able to modify the stop and limit order. I get this message" Order cancellation failed | LMAX Live Trading - DTC order update (Order cancel reject). Exchange ID: AAJN3gAAAAMESaXi. Info: Order cancellation failed | Order cancel reject. Text: ORDER_CANNOT_BE_CANCELLED. Internal Order ID: 212. Service Order ID: 20863. Symbol: XTIUSD | 2016-09-21 08:39:25 * Is this normal? Thanks |
| [2016-09-21 17:12:09] |
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We were not aware of this but clearly if the order cannot be canceled through Sierra Chart, then it cannot be. LMAX will be best able to answer this question. Also when you modify a Stop order it is first canceled: http://www.sierrachart.com/index.php?page=doc/LMAX.php#StopOrders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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