Support Board
Date/Time: Fri, 10 Jan 2025 18:47:41 +0000
Daily and weekly charts don't update
View Count: 742
| [2016-09-20 19:03:44] |
| Ulaju - Posts: 56 |
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My historic charts of forex don't update anymore (FXCM symbols). Even if I "reload and recalculate" still don't update. The only way is clicking somewhere near the end and selecting "Delete and download data". Then they update. Image of a chart: http://www.sierrachart.com/image.php?Image=1474397658996.png After trying different things I found out the cause of the problem... I'm trading the CFD-Forex IB symbols through these charts, so I wrote "EUR.USD-CFD-SMART-USD" in "Trade and Current Quote Symbol". As soon as I clear that, the charts update well again. Still I don't know how to solve the problem and I would like to keep on trading these symbols through the charts. Will you guys have a look at this, please? |
| [2016-09-20 19:11:14] |
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We definitely will not get involved in this. This is an Interactive Brokers issue. As long as the chart is updating once a day that is all that concerns us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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