Support Board
Date/Time: Fri, 10 Jan 2025 17:38:37 +0000
CANNOT CONNECT - PLEASE HELP
View Count: 791
| [2016-09-18 23:06:10] |
| User299392 - Posts: 216 |
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LOG READS BELOW - CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2016-09-18 19:05:29 socket (0) | Resolved address demo.cqgtrader.com to IP 208.48.16.202. | 2016-09-18 19:05:29 socket (48) | Connected. | 2016-09-18 19:05:29 socket (48) | Starting TLS 1.2 connection. | 2016-09-18 19:05:29 socket (48) | SSL connection established. | 2016-09-18 19:05:29 CQG FIX: Sending the Logon message. | 2016-09-18 19:05:29 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-09-18 19:05:29 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-09-18 19:05:29 socket (48) | SSL shutdown indicates not able to send 'close notify'. | 2016-09-18 19:05:29 socket (48) | SSL has been shut down. | 2016-09-18 19:05:29 socket (48) | SSL object has been freed. SSL state is now disconnected. | 2016-09-18 19:05:29 socket (48) | Shutdown and closed. | 2016-09-18 19:05:29 CQG FIX: Disconnected. | 2016-09-18 19:05:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-18 19:05:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-18 19:05:29 CQG FIX Trading | Disconnected. | 2016-09-18 19:05:29 |
| [2016-09-18 23:31:56] |
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Update Sierra Chart again with Help >> Download Prerelease. After the new version is installed, make sure that Global Settings >> Data/Trade Service Settings >>Server is set the Live and not Demo. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-18 23:32:58
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| [2016-09-18 23:40:47] |
| User299392 - Posts: 216 |
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Got it. Thank you! PS: Looks like this was in the pre-release and I had not done it coz I did not know about it to be a part of the pre-release. This is where I always called for pre-release descriptions and I never find it. |
| [2016-09-18 23:48:58] |
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We will be updating the version notes for the latest prerelease, tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-18 23:52:22] |
| User299392 - Posts: 216 |
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Ok; no problem. Then obviously I would not have known about it. Thanks again. |
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