Support Board
Date/Time: Mon, 13 Jan 2025 16:51:15 +0000
error with data
View Count: 777
| [2016-09-16 17:16:48] |
| User867758 - Posts: 9 |
|
I have been waiting for more than a week to get data I had a telephone conversation with a technician from sierra but not respolved as yet |
| [2016-09-16 17:56:23] |
| |
|
Yes we did also see your email. We could call you, but we do not think we can resolve this for you. It simply is out of our control. It is a connection problem to Gain Capital. Are you open to the possibility of moving to a different broker? That will be the most reliable solution. One thing that we will do for you now is add two additional weeks to the usage time on your account due to the interruption. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-16 17:57:03
|
| [2017-04-24 03:41:00] |
| User867758 - Posts: 9 |
|
its not a problem with gain capital I downloaded the new version with sierra and after that I cant get data on sierra charts I called gain capital to check and they said my acct is enabled and all looks good from their side |
| [2017-04-24 03:44:35] |
| User867758 - Posts: 9 |
|
I called gain capital and they checked my account is enabled and they don't see a problem with my connection the problem has started after I downloaded the latest verison of sierra |
| [2017-04-24 04:10:04] |
| |
|
The problem has absolutely nothing to do with the latest version. Understand that. We know what we are talking about here. We are multiple times the more knowledgeable than anyone you are talking to aat Gain Capital. It is very concerning that they cannot tell you why you cannot connect to their system. They should know exactly the reason for this. What is your Gain Capital username? We have to contact Gain Capital about this for you. It could also be someone else is using your Gain Capital account. Are they? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-24 04:20:32
|
To post a message in this thread, you need to log in with your Sierra Chart account: