Support Board
Date/Time: Fri, 10 Jan 2025 16:09:53 +0000
data not staying current
View Count: 984
| [2016-09-16 13:37:41] |
| User39850 - Posts: 20 |
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I am running Sierra charts with a data feed from Gain. I am using FP trader due to the fact that I'm also running Jigsaw. I've been having data feed problems for quite some time now. If I have my machine off for any reason when I go back into the platform there is a gap in data. I cannot get the gap filled. I'm also having an issue where there is a constant freezing of data on multiple charts for my intraday data. Who should I be talking to in regard to this problem? Thanks in advance for your reply.
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| [2016-09-16 16:49:13] |
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Tell us the symbol of one of the charts you have a problem with. We only need to know one of the symbols. And refer to the instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart For the real-time chart updating problem, refer to: http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SymbolLimit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-16 16:49:29
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| [2016-09-16 17:06:07] |
| User39850 - Posts: 20 |
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The symbol for oil with Gain is GCLX6.
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| [2016-09-16 17:15:57] |
| User39850 - Posts: 20 |
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I have tried to apply the information from the first set of instructions in the past without any success. I had not seen the second set of instructions prior to this but have been running more than 5 symbols the entire time that I've been getting data from Gain. I had no problem until relatively recently....last month or 6 weeks I'm guessing.
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| [2016-09-16 17:17:17] |
| User39850 - Posts: 20 |
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one other poin that may be of importance.....When I try to do an update I keep getting #1307 as the build. It never changes.
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| [2016-09-16 17:23:05] |
| User39850 - Posts: 20 |
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when I try to update it goes along as if the update has occurred but still says 1307 in the upper left hand corner
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| [2016-09-16 17:53:33] |
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Go to the GCLX6 chart and right-click somewhere on the chart and select Delete and Download Data. Provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog The reason you may be on version 1307 is because you have a need for Old Spreadsheets. Is this the case? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-16 17:54:48
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| [2016-09-16 18:09:46] |
| User39850 - Posts: 20 |
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No, I've never used spreadsheets before. It is possible that at some point I selected that version not really knowing which version I needed. I have tried the delete and download data route before without any success but will give it another go.
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| [2016-09-16 18:12:56] |
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We see you are running version 1460 now. So Sierra Chart is up to date.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-16 18:13:25] |
| User39850 - Posts: 20 |
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Ok, that did solve the version problem. I guess I'd been clicking on the old spreadsheet version. Now that I'm on the current version maybe delete and download will work. Will let you know.
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| [2016-09-16 18:23:12] |
| User39850 - Posts: 20 |
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No luck in getting the gaps filled by delete and download
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| [2016-09-16 18:47:11] |
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Go to the GCLX6 chart and right-click somewhere on the chart and select Delete and Download Data. Provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-16 18:59:20] |
| User39850 - Posts: 20 |
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Made certain that I was on the GCLX6 contract and and went to chart settings and delete and download and still have a gap between 8/23 and 9/7
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| [2016-09-16 19:02:57] |
| User39850 - Posts: 20 |
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Reading Internal Order ID file. | 2016-09-16 14:11:25 Reading Trade Orders file. | 2016-09-16 14:11:25 Reading Trade Positions file. | 2016-09-16 14:11:25 Software version: 1460 | 2016-09-16 14:11:25 Uses New Spreadsheets | 2016-09-16 14:11:25 Usage end date: 2017-01-05 | 2016-09-16 14:11:25 Enabled for: Advanced Features. | 2016-09-16 14:11:25 Enabled for: Advanced Features 2. | 2016-09-16 14:11:25 Enabled for: Sierra Chart Historical Data Service. | 2016-09-16 14:11:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-09-16 14:11:25 Current selected Data/Trading service: GAIN Capital/OEC | 2016-09-16 14:11:25 Chart Update Interval: 500 | 2016-09-16 14:11:25 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-09-16 14:11:25 2016-09-16 14:11:28 Local computer time | 2016-09-16 14:11:25 2016-09-16 18:11:28 Local computer time in UTC | 2016-09-16 14:11:25 2016-09-16 14:11:28 Local computer time in SC Time Zone | 2016-09-16 14:11:25 2016-09-16 18:11:26 Server time in UTC | 2016-09-16 14:11:25 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-09-16 14:11:25 Program path: C:\SierraChart\ | 2016-09-16 14:11:25 Data Files path: C:\SierraChart\Data\ | 2016-09-16 14:11:25 OS Version Number: 6.1 | 2016-09-16 14:11:25 Locale Setting: C | 2016-09-16 14:11:25 GCLX6 [CB] 0.05 Range #20 | Reloading chart. | 2016-09-16 14:55:50 GCLX6 [CBV] 0.05 Range #1 | Reloading chart. | 2016-09-16 14:55:51 GCLX6 [CBV] 30 Min #17 | Reloading chart. | 2016-09-16 14:55:51 GCLX6 [CV] 240 Min #11 | Reloading chart. | 2016-09-16 14:55:51 GCLX6 [CB] 5 Min #5 | Reloading chart. | 2016-09-16 14:55:51 Intraday data recording state for symbol GCLX6 is set to download 'Pending'. | 2016-09-16 14:56:29 HD Request # 30 | Downloading Intraday chart data for GCLX6 to the file GCLX6.scid. Service: oec | 2016-09-16 14:56:29 HD Request # 30 | Download start Date-Time: 2016-09-16 07:19:59.000 | 2016-09-16 14:56:29 HD Request # 30 | Disabling Intraday chart updating for symbol during historical data download. | 2016-09-16 14:56:29 HD Request # 30 | Using server: ds3.sierracharts.com port 10149 | 2016-09-16 14:56:29 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-09-16 14:56:29 Socket (52) | Connected. | 2016-09-16 14:56:29 HD Request # 30 | Sending historical data logon request message. | 2016-09-16 14:56:29 HD Request # 30 | Requesting Intraday data. Start Date-Time: 2016-09-16 07:19:59. Record interval: 0. Symbol: GCLX6 | 2016-09-16 14:56:30 HD Request # 30 | Decompressing data. | 2016-09-16 14:56:30 HD Request # 30 | Receiving Intraday data for GCLX6 starting at 2016-09-16 07:19:59 | 2016-09-16 14:56:30 HD Request # 30 | Truncating file to starting Date-Time of 2016-09-16 07:19:59 | 2016-09-16 14:56:30 HD Request # 30 | Timestamp of first Intraday data file record written: 2016-09-16 07:19:59 | 2016-09-16 14:56:30 Socket (52) | Shutdown and closed. | 2016-09-16 14:56:30 The network socket for historical data has been closed. | 2016-09-16 14:56:30 HD Request # 30 | Received 151513 records from 2016-09-16 07:19:59 to 2016-09-16 14:56:28 (7.6 hours) and wrote 151513 records for GCLX6 | 2016-09-16 14:56:30 HD Request # 30 | Intraday download COMPLETE for GCLX6. Completion time: 0s. Unique request ID: 34 | 2016-09-16 14:56:30 Removed historical data download ID 34 | 2016-09-16 14:56:30 Real-time Intraday chart data file updates started for GCLX6 | 2016-09-16 14:56:30 Intraday chart data file opened for GCLX6 | 2016-09-16 14:56:30 HD Request # 30 | Enabling Intraday chart updating for symbol. | 2016-09-16 14:56:30 HD Request # 30 | Reloading Intraday charts for GCLX6 | 2016-09-16 14:56:30 Reloading all charts with filename: GCLX6.scid | 2016-09-16 14:56:30 GCLX6 [CB] 5 Min #5 | Reloading chart. | 2016-09-16 14:56:30 GCLX6 [CB] 0.05 Range #20 | Reloading chart. | 2016-09-16 14:56:31 GCLX6 [CV] 240 Min #11 | Reloading chart. | 2016-09-16 14:56:31 GCLX6 [CBV] 30 Min #17 | Reloading chart. | 2016-09-16 14:56:31 GCLX6 [CBV] 0.05 Range #1 | Reloading chart. | 2016-09-16 14:56:31 HTTP connection to ds01.ddfplus.com:80 (49) | Closed. No error. | 2016-09-16 14:56:35 HTTP connection to ds01.ddfplus.com:80 (49) | Shutdown and closed. | 2016-09-16 14:56:35 Date Time Of Last Edit: 2016-09-16 19:08:08
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| [2016-09-16 19:22:56] |
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We see you are using the Continuous Futures Contract option, therefore you need to follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Make sure you follow those instructions exactly and completely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-16 19:50:28] |
| User39850 - Posts: 20 |
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Ok.....steps 4 through 7 resolved that problem....the only issue I have left is the random freezing of my intraday charts......it's been terrible today. Up until very recently I never experienced this problem.
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| [2016-09-16 19:52:50] |
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This is the relevant documentation for the remaining problem: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SymbolLimit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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