Support Board
Date/Time: Fri, 10 Jan 2025 16:11:37 +0000
unable to connect. please resolve asap. no problem encountered when loggiing into cts
View Count: 640
| [2016-09-09 02:36:02] |
| User306146 - Posts: 1 |
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CTS T4 FIX | Firm: PTP | 2016-09-08 22:32:22 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199. | 2016-09-08 22:32:22 Service connection timed out. Will disconnect and retry. | 2016-09-08 22:33:22 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-08 22:33:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-08 22:33:22 CTS FIX: DisconnectFIX called. | 2016-09-08 22:33:22 CTS FIX socket (5) | Shutdown and closed. | 2016-09-08 22:33:22 CTS T4 FIX | Disconnected. | 2016-09-08 22:33:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-08 22:33:22 |
| [2016-09-09 04:52:50] |
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These messages indicate the problem is caused by a firewall. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 This is the relevant message: Service connection timed out. Will disconnect and retry. | 2016-09-08 22:33:22 *
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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