Support Board
Date/Time: Fri, 10 Jan 2025 14:22:11 +0000
Issue with a Live Rithmic user on Sierra
View Count: 617
| [2016-08-31 20:53:08] |
| User50922 - Posts: 6 |
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Hi, I contacted Rithmic regarding a live user with connection issues. It looks like it is an issue with Sierra Charts. The data connection works on R Trader, but will not connect to Sierra Charts. (Contact info removed) Best regards, Justin Date Time Of Last Edit: 2016-08-31 21:03:46
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| [2016-08-31 21:03:05] |
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Can you get us the Message Log from this user after they try to connect to Rithmic. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also if they are getting a permission denied error, here are the instructions for that: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-31 21:03:34
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