Support Board
Date/Time: Fri, 10 Jan 2025 13:05:18 +0000
NQ Sept 2016 Contract not matching IB
View Count: 700
| [2016-08-31 13:47:43] |
| User24187 - Posts: 54 |
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Orders sent are automatically flattening out on SC but remain active on IB. This issue happened earlier and you had said that there was an issue with different contract symbols between SC & IB. |
| [2016-08-31 16:42:18] |
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When you look at those orders in Trade >> Trade Orders and Positions>> Orders, what are their Status?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-31 16:51:00] |
| User24187 - Posts: 54 |
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It only shows the trades that being initiated on SC. Soon after order is transmitted SC vanishes the position from the chart. However, I can't close the position on SC. I have to go on to IB directly to close it.
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| [2016-08-31 17:49:15] |
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There may be more than one problem going on here. Regarding the problem with the Trade Position disappearing, we see you are running 1307. We want you to update to the current version following these instructions: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate This is going to be essential. See if that resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-31 17:49:37
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