Support Board
Date/Time: Fri, 10 Jan 2025 13:45:43 +0000
1457: Certain historical charts are busted (only one bar)
View Count: 822
| [2016-08-29 03:54:32] |
| i960 - Posts: 360 |
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Deleted data and all that, but for AUDJPY, CLHOZ16 crack, etc I'm only seeing one bar (for today). Intraday charts appear to be fine.
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| [2016-08-29 04:13:23] |
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This might be a problem in the new version because of changes with how historical Daily data is loaded. Go back to the main release and do not use the prerelease until we have time to look into this. Also what is the complete crack symbol, so we can make sure the data is on the server. There is no problem with the AUDJPY symbol on the servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-29 05:12:59] |
| i960 - Posts: 360 |
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HO crack is CL:C1 HO-CL Z16.FUT_SPREAD.NYMEX I'm pretty certain this is related to the latest release as the above crack definitely had data before. I'll let you know. |
| [2016-08-29 19:15:42] |
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To make sure the data is not missing, go to one of the Historical Daily charts that is not loading any historical data and select Edit >> Delete All Data and Download. Once that is done, post the last 30 lines of the Message Log, here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-29 19:16:10
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| [2016-08-29 20:32:31] |
| i960 - Posts: 360 |
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I've determined what the problem is - although this might be newly introduced behavior because it wasn't a problem before: the chart had continuous contract options enabled (as I had duped it from other charts when I initially set it up). I still think there might be a newly introduced issue here however as the symbol does not have contract months nor rollover rules defined for it in any way but it breaks once any continuous contract option is used (yes, I realize it's pointless to use those options here, but it wasn't a problem before).
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| [2016-08-29 21:56:58] |
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OK we will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-29 23:31:27] |
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This will be resolved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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