Support Board
Date/Time: Fri, 10 Jan 2025 10:01:45 +0000
Service package 1 renewal
View Count: 1212
| [2016-08-25 13:21:23] |
| User842703 - Posts: 55 |
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I got the message today that you are not continuing renewals after 31 August but when I tried to renew it would not let me even though it is not yet the 31st. I've no idea what the difference is between 1 & 3 but everything I need is on package 1. Could you clarify?
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| [2016-08-25 16:58:05] |
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What service package 3 includes is documented here: http://www.sierrachart.com/index.php?page=doc/Packages.php We have set your account to automatically renew on service package 3. That is done here: https://www.sierrachart.com/usercp.php?page=ServicesActivation For information about how the payment is now done for service packages, refer to: http://www.sierrachart.com/index.php?page=doc/PurchaseInformation.php#RenewingAccess Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-25 17:21:51] |
| User842703 - Posts: 55 |
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You appear to have changed me to Package 3 and cut 9 days off the time remaining which I did not want. I would like to add additional usage time to Package 1 which the message said you can do until 31st August and I don't want a recurring auto renew monthly payment. Can you put it back to what it was.
Date Time Of Last Edit: 2016-08-25 17:23:36
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| [2016-08-25 17:50:13] |
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We apologize for this. That was not the intent. We have set the usage time ending date on your account to the correct ending date. Package 1 is discontinued and it is not possible to add any more usage time at service package 1 to the account other than one month. We have increased the discount on your account so you pay the same price for service package 3 that you are paying for service package 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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