Support Board
Date/Time: Fri, 10 Jan 2025 23:08:05 +0000
Historic data Not loading
View Count: 1006
| [2016-08-20 11:59:39] |
| garyw - Posts: 5 |
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My historic data will not load , It says historic data skipped . Gary |
| [2016-08-20 17:27:34] |
| User449971 - Posts: 3 |
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I want to load at 3 years back to test but it loads only 6 months of data.
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| [2016-08-21 11:51:40] |
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In response to post #1, tell us one of the symbols you are having a problem with and provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog In response to post #2, refer to: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#DownloadingViewingMoreHistoricalIntradayData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-22 15:36:10] |
| User449971 - Posts: 3 |
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So as far as I checked maximum days to load is 186 (half a year) so for me it is practically useless. If I would know I would not buy access, you should advertise this fact. Is this a maximum from all your possible sources? |
| [2016-08-22 17:00:16] |
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In response to post #4, what is this exact symbol you are asking about? And also you are on the Sierra Chart service package 1 which does not provide historical data for some symbols. The package is considered discontinued. We can change your service package to 3. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-22 17:00:27
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| [2016-08-22 17:21:57] |
| User449971 - Posts: 3 |
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Thank you for your answer. I would like to have: EUR/USD, GBP/USD, GBP/JPY. |
| [2016-08-22 17:28:54] |
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There is historical Intraday data back to December 2007 for these symbols. You just need to follow through the step-by-step instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#DownloadingViewingMoreHistoricalIntradayData Make sure you do that. Also the symbols do not contain a /. Example of correct symbol: EURUSD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-22 17:29:50
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| [2016-08-22 23:46:32] |
| garyw - Posts: 5 |
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I have a chart book of daily and a few weekly ES, NQ, ZB, YM, It was missing 3 days of data , and on my INTRAD day Charts the 3 line break chart was blank all other charts were working .last weekk I could not log in because of trans act ERROR . yesterday I Downloaded new version of SC Today my Daily charts loaded and the 3 line break is working. I don't Know ??? Thank You .. Gary W |
| [2016-08-23 02:37:44] |
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So is everything OK now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-23 11:39:35] |
| garyw - Posts: 5 |
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as of now Yes. Thank you |
| [2016-10-03 02:47:57] |
| User47068 - Posts: 15 |
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Hello, I am now getting data (the Chart Settings had reverted to Historical when they should have been Intraday; is that usual?). However, it is still not pulling in my open positions (I trade with GAIN Capital). Is that a server or settings issue inside SC and some change you/they made? Any help would be appreciated. |
| [2016-10-03 03:51:19] |
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(the Chart Settings had reverted to Historical when they should have been Intraday; is that usual?). Regarding Positions, refer to: http://www.sierrachart.com/index.php?page=doc/TradeStatusWindows.html#IncorrectlyReportedTradePosition Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 03:51:38
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