Support Board
Date/Time: Fri, 10 Jan 2025 09:02:29 +0000
Can't connect
View Count: 988
| [2016-08-19 13:02:44] |
| EllenT - Posts: 21 |
|
I cannot connect to Sierra since yesterday. I see a "Waiting to Connect" message. The message log is copied below. Thanks in advance for your help. Elaine Reading Internal Order ID file. | 2016-08-19 08:53:32 Reading Trade Orders file. | 2016-08-19 08:53:32 Reading Trade Positions file. | 2016-08-19 08:53:32 Software version: 1454 | 2016-08-19 08:53:32 Uses New Spreadsheets | 2016-08-19 08:53:32 Usage end date: 2016-12-23 | 2016-08-19 08:53:32 Enabled for: Advanced Features. | 2016-08-19 08:53:32 Enabled for: Sierra Chart Historical Data Service. | 2016-08-19 08:53:32 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-19 08:53:32 Current selected Data/Trading service: GAIN Capital/OEC | 2016-08-19 08:53:32 Chart Update Interval: 500 | 2016-08-19 08:53:32 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-08-19 08:53:32 2016-08-19 08:53:36 Local computer time | 2016-08-19 08:53:32 2016-08-19 12:53:36 Local computer time in UTC | 2016-08-19 08:53:32 2016-08-19 08:53:36 Local computer time in SC Time Zone | 2016-08-19 08:53:32 2016-08-19 12:53:53 Server time in UTC | 2016-08-19 08:53:32 Local computer UTC time and Server UTC time difference: 17 seconds. | 2016-08-19 08:53:32 Program path: C:\SierraChart\ | 2016-08-19 08:53:32 Data Files path: C:\SierraChart\Data\ | 2016-08-19 08:53:32 OS Version Number: 6.1 | 2016-08-19 08:53:32 Locale Setting: C | 2016-08-19 08:53:32 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-19 08:59:02 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-19 08:59:02 GainCapital FIX Trading socket (109) | Connected. | 2016-08-19 08:59:03 GainCapital FIX Trading socket (109) | Starting TLS 1.2 connection. | 2016-08-19 08:59:03 GainCapital FIX Trading socket (109) | SSL connection established. | 2016-08-19 08:59:03 GainCapital FIX Trading: Sending the Logon message. | 2016-08-19 08:59:03 GainCapital FIX Trading | Connected to trading server. | 2016-08-19 08:59:04 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2016-08-19 08:59:04 GainCapital FIX Trading: Received a Logout message. Text = User temporarily locked out | 2016-08-19 08:59:04 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-08-19 08:59:04 GainCapital FIX Trading socket (109) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-19 08:59:04 GainCapital FIX Trading socket (109) | SSL has been shut down. | 2016-08-19 08:59:04 GainCapital FIX Trading socket (109) | SSL object has been freed. SSL state is now disconnected. | 2016-08-19 08:59:04 GainCapital FIX Trading socket (109) | Shutdown and closed. | 2016-08-19 08:59:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-19 08:59:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-19 08:59:04 GAIN Capital/OEC | Disconnected from the trading server. | 2016-08-19 08:59:04 GainCapital FAST Data socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-19 08:59:04 GainCapital FAST Data socket (110) | Shutdown and closed. | 2016-08-19 08:59:04 GainCapital FAST Data: Socket connection was closed without any logout messages sent or received. | 2016-08-19 08:59:04 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-08-19 08:59:04 GAIN Capital/OEC | Disconnected. | 2016-08-19 08:59:04 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-19 08:59:04 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-19 09:01:04 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-19 09:01:04 GainCapital FIX Trading socket (112) | Connected. | 2016-08-19 09:01:04 GainCapital FIX Trading socket (112) | Starting TLS 1.2 connection. | 2016-08-19 09:01:04 GainCapital FIX Trading socket (112) | SSL connection established. | 2016-08-19 09:01:04 GainCapital FIX Trading: Sending the Logon message. | 2016-08-19 09:01:05 GainCapital FIX Trading | Connected to trading server. | 2016-08-19 09:01:05 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2016-08-19 09:01:05 GainCapital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2016-08-19 09:01:05 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-08-19 09:01:05 GainCapital FIX Trading socket (112) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-19 09:01:05 GainCapital FIX Trading socket (112) | SSL has been shut down. | 2016-08-19 09:01:05 GainCapital FIX Trading socket (112) | SSL object has been freed. SSL state is now disconnected. | 2016-08-19 09:01:05 GainCapital FIX Trading socket (112) | Shutdown and closed. | 2016-08-19 09:01:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-19 09:01:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-19 09:01:05 GAIN Capital/OEC | Disconnected from the trading server. | 2016-08-19 09:01:05 GainCapital FAST Data socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-19 09:01:05 GainCapital FAST Data socket (113) | Shutdown and closed. | 2016-08-19 09:01:05 GainCapital FAST Data: Socket connection was closed without any logout messages sent or received. | 2016-08-19 09:01:05 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-08-19 09:01:05 GAIN Capital/OEC | Disconnected. | 2016-08-19 09:01:05 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-19 09:01:05 Date Time Of Last Edit: 2016-08-19 16:40:14
|
| [2016-08-19 16:42:37] |
| |
|
This is the relevant message: GainCapital FIX Trading: Received a Logout message. Text = Invalid user name or password | 2016-08-19 09:01:05 Contact Gain Capital for your Username and Password. And make sure they are correctly entered in Sierra Chart. Here are the instructions: http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: