Support Board
Date/Time: Thu, 09 Jan 2025 18:49:41 +0000
Gain Data Feed
View Count: 968
| [2016-08-05 09:55:20] |
| User78442 - Posts: 260 |
|
My data is not connecting. Do you have a problem from Gain?
|
| [2016-08-05 09:57:01] |
| User78442 - Posts: 260 |
|
I will send a log for analysis
|
| [2016-08-05 10:50:57] |
| |
|
This looks like a firewall issue: GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-05 10:56:16
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-05 10:56:16 GainCapital FIX Trading socket (29) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-08-05 10:56:36 GainCapital FIX Trading socket (29) | Shutdown and closed. | 2016-08-05 10:56:36 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-08-05 10:56:36 Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-05 11:06:30] |
| User78442 - Posts: 260 |
|
OK, I've added SC to the allowable apps to pass thro' Windows Firewall - Let's see ...
|
To post a message in this thread, you need to log in with your Sierra Chart account: