Support Board
Date/Time: Fri, 29 Nov 2024 10:46:25 +0000
A chart from an imported ChartBook does not show anything
View Count: 971
| [2016-07-19 13:02:45] |
| Guilherme - Posts: 66 |
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I copied a chartbook from other people and open it. In my Sierra, some charts in it do not display. Every chart is plotting the same symbol. I can't even right click on them to open its Studies settings.Using the latest version (1445) on both Sierra instances. Any fix for this?
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| [2016-07-19 17:14:54] |
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This is a problem where either the Service in Sierra Chart is not set correctly or the Symbol is not set correctly. Refer to: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-13 14:24:54] |
| User691056 - Posts: 4 |
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I am using the 14 day trial, i am having the same issue, checked your "refer to" still does not work. the chart book is not displaying anything
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| [2023-02-13 14:37:09] |
| Sierra_Chart Engineering - Posts: 17226 |
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We needed to activate your Sierra Chart account. This is now done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-21 00:57:24] |
| User691056 - Posts: 4 |
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i just bought the package 11, but my chart is still showing 10 min delay, can you check.
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| [2023-02-21 16:09:22] |
| John - SC Support - Posts: 36350 |
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User691056: Everything looks good on your account. You are setup to get the real-time data for the Full CME Group. If you are still having an issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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