Support Board
Date/Time: Fri, 10 Jan 2025 16:32:35 +0000
Initialization Error
View Count: 3907
| [2016-05-25 18:21:28] |
| User713273 - Posts: 409 |
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Hi getting this error "Initialization error: Error creating the trade manager object" Any advice? Cannot open sierra chart. |
| [2016-05-25 18:41:28] |
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You are the first one to ever encounter this. Your system must be low on memory. We recommend restarting your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-25 18:46:13] |
| User713273 - Posts: 409 |
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hmm, seems this user had same issue. sierra chart ERROR MESSAGE INITIALIZATION ERROR: have restarted, issue still there. |
| [2016-05-25 19:12:34] |
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That issue is completely different because it is affecting a different object. Possibly there is a problem related to the Trade Activity Log file. Rename the TradeActivityLog.dat file in the Sierra Chart folder to TradeActivityLog.dat.backup. Try starting Sierra Chart again. However, if this succeeds, then do not proceed to do any trading. Just let us know what happens. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-25 19:12:56
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| [2016-05-25 19:29:42] |
| User713273 - Posts: 409 |
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Possibly there is a problem related to the Trade Activity Log file. Rename the TradeActivityLog.dat file in the Sierra Chart folder to TradeActivityLog.dat.backup.
This has been done, had over 31 files. Tried restarting, still no resolve. Previously was running a custom DLL study. |
| [2016-05-25 20:59:17] |
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Thinking about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-25 21:18:58] |
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Go to the folder Sierra Chart is installed to and attach the Sierra3.Cfg file. It can be privately attached. We will test that. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-25 21:18:59] |
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Go to the folder Sierra Chart is installed to and attach the Sierra3.Cfg file. It can be privately attached. We will test that. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-25 21:26:20] |
| User713273 - Posts: 409 |
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Great, had multiple files titled Sierra3.Cfg, attached is the most recent. Thx again
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Private File |
| [2016-05-25 23:57:18] |
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We want you to download Sierra Chart from this page: https://www.sierrachart.com/index.php?page=doc/download.php And install it to a different folder on your system and start it to see if you encounter the same error. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 00:39:44] |
| User713273 - Posts: 409 |
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Installed in a new folder, error still occurring.
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| [2016-05-26 00:42:36] |
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OK we are working on this now, adding more logging. Just give us a few hours. This is an usual condition. But we will isolate the problem and see what is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 03:17:32] |
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We think we discovered the reason for the problem. We should have a new release out in about 30 minutes. Although the problem apparently is that the file containing the next available internal order ID is not writable in the folder that Sierra Chart installed to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 03:18:49] |
| User713273 - Posts: 409 |
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Great to hear! Look forward to release.
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| [2016-05-26 03:27:52] |
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Actually our conclusion may have been incorrect. We are releasing 1417 in about 15 minutes. We will want you to test it. And let us know all of the error messages you see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 03:30:04] |
| User713273 - Posts: 409 |
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Ok will do.
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| [2016-05-26 03:45:44] |
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Version 1417 is now released. This is the prerelease. You can get it from here: https://www.sierrachart.com/index.php?page=doc/download.php In the installer make sure you select "Prerelease Version" for the version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 03:53:19] |
| User713273 - Posts: 409 |
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Hmm 1417 downloaded error still occurs.
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| [2016-05-26 03:59:05] |
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Can we call you now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 03:59:24] |
| User713273 - Posts: 409 |
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Yes
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| [2016-05-26 04:01:48] |
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OK just give us about five minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 04:19:41] |
| User713273 - Posts: 409 |
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Find attachment as requested. Thx again
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Private File |
| [2016-05-26 04:21:47] |
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OK thank you. We are going to test this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 04:24:49] |
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OK interesting we actually now know the reason for the problem. It relates to additional logging that was added to solve the problem earlier you had with Interactive Brokers position data. We will fix this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 04:26:29] |
| User713273 - Posts: 409 |
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Great, will look for new release. Thx agin for the work on this.
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