Support Board
Date/Time: Sun, 29 Dec 2024 15:51:09 +0000
v1406 not connecting to TransAct
View Count: 696
| [2016-05-06 08:17:10] |
| Marmany - Posts: 307 |
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Updated SC from 1392 to 1406 and not able to connect. Message Log reported "Connection error - device not authorized." Reverted to v1392 and connection to data went ahead without any problem. The Sierra platform exhibiting this issue is supplied via TransAct. Is this an issue for Sierra or TransAct to resolve? Please advise |
| [2016-05-06 14:42:51] |
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You need to contact TransAct support about this: "Connection error - device not authorized." Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-06 16:21:52] |
| Sawtooth - Posts: 4143 |
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With v1406, it seems every TransAct account user will have to reauthorize every device they login from.
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