Support Board
Date/Time: Sun, 29 Dec 2024 15:20:11 +0000
free trial - none of the data data feeds are enabled
View Count: 685
| [2016-05-02 14:55:31] |
| User995402 - Posts: 2 |
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Hi, I've just registered for a free trial but none of the datafeeds are enabled on the package. I usually use easyscreen but this one also wasn't available. A friend of mine who had the free package didn't have this problem. thanks in advance for your help. |
| [2016-05-02 18:36:18] |
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We have reactivated your account. But you will not have access to the Easy Screen data feed. That is only used by a certain group of users and the authorization must come from them. Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 07:06:39] |
| User995402 - Posts: 2 |
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Hi, now when I try to connect to the datafeed it constantly gives me the notification : "will reconnect to the server in 3.0 seconds. select file, disconnect to prevent further connection attempts" (see attachment) this happens when I try to connect to any datafeed. thanks for your help |
 sierra issues.png / V - Attached On 2016-05-03 07:05:00 UTC - Size: 56.67 KB - 260 views |
| [2016-05-03 08:48:47] |
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Refer to help topic 1.1: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#h1.1 Unless you have an account with one of the supported external Data or Trading services you need to use SC Data-All Services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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