Support Board
Date/Time: Sun, 29 Dec 2024 16:07:19 +0000
Order Modification Issue
View Count: 908
| [2016-05-02 07:38:12] |
| User78442 - Posts: 260 |
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I have just connected to my live OEC Account (S5). Data seems OK. I was just checking that orders from SC were clearly visible on the S5 Server - Worked OK. When I tried to modify/close order on the SC chart it didn't allow close or modify (Rejected) - Text: Account Information does not match original (see attached Trade Activity Log). Please advise.
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 TradeActivityLog_02.05.16.txt - Attached On 2016-05-02 07:36:17 UTC - Size: 31.88 KB - 338 views |
| [2016-05-02 19:02:19] |
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We need some time to look this over.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 08:48:46] |
| User78442 - Posts: 260 |
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Any progress?
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| [2016-05-03 18:00:23] |
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No, there is no progress yet . We have not yet started on this. We will be looking at it today or tomorrow. We are not happy about this kind of problem. A problem like this should not even exist. Sierra Chart is properly integrated to the OEC FIX implementation. Before we comment on this further we need to have a better understanding of what is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 05:16:37] |
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We do see the problem from the log and clearly it is an issue on the OEC side. Although we cannot duplicate it. Are you still experiencing the problem? If so, then provide us the FIX log at the time you encounter it by following these instructions here: http://www.sierrachart.com/index.php?page=doc/helpdetails79.html We will then send the details over to OEC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 07:02:27] |
| User78442 - Posts: 260 |
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I've just repeated the process and the same result. Enc.
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Attachment Deleted. Private File Private File |
| [2016-05-04 08:28:18] |
| User78442 - Posts: 260 |
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Just to be clear, the final cancellation of the orders were done through the S5/OEC Trader platform
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| [2016-05-05 06:06:08] |
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We realize what the source of the problem is. Disable Global Settings >> Data/Trade Service Settings >>Use Account Allocation. Another solution might be to disable Global Settings >> General Trade Settings >> Use Server-side OCO and Bracket Orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-06 08:55:25] |
| User78442 - Posts: 260 |
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just disabled Use Account Allocation - Looks like it is fine now - Orders ans modifications passing to S5. Thanks
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| [2016-05-06 15:14:42] |
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Yes. Definitely do not use that setting. Your account does not support it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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