Support Board
Date/Time: Sat, 28 Dec 2024 08:14:52 +0000
Unhandled exception
View Count: 1013
| [2016-04-18 23:12:41] |
| User11942 - Posts: 298 |
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Hello SC team, I keep getting the following error messages on v.1396 (no problem on v.1395 or earlier) Caught an unhandled exception in c_MainMDIWindow::WindowProc. Message: 273, wParam: 33595, lParam: 0 | 2016-04-18 18:42:02 *
Caught an unhandled exception in c_MainMDIWindow::WindowProc. Message: 273, wParam: 32784, lParam: 0 | 2016-04-18 19:00:59 * There is nothing else in the log indicating any study. The errors occur when I try to close one particular chartbook. I followed the instructions here http://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 and the problem still persists in ACS Safe Mode. What should I do next? Thanks. Date Time Of Last Edit: 2016-04-18 23:24:20
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Private File |
| [2016-04-19 00:28:16] |
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Provide us the Chartbook and any additional information to reproduce the problem. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 11:59:02] |
| User11942 - Posts: 298 |
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Here is the chartbook. Please just open it and try to close. You should get the following error message Caught an unhandled exception in c_MainMDIWindow::WindowProc. Message: 273, wParam: 32784, lParam: 0
I managed to reproduce the problem on another machine.If there are other chartbooks in SC instance and I try to "Close All Chartbooks", I will get an additional error. This one: Caught an unhandled exception in c_MainMDIWindow::WindowProc. Message: 273, wParam: 33595, lParam: 0
I have also tried to remove some old studies (that I don't really use) from some charts in the chartbook but any attempts to apply the changes make Sierra unresponsive (so, the process can only be killed in Process Explorer).
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Private File |
| [2016-04-19 16:36:08] |
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We are going to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 17:52:03] |
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This is now fixed. We are releasing version 1397.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 18:16:35] |
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Version 1397 has now been released.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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